WSP
Associate Director Service Charge and Insurance Audit
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Service Charges Associate – Retail & Retail Service Charges Team – WSP
At WSP, you can unleash your potential while working on landmark projects shaped by the brightest minds in your industry. Embrace a culture that celebrates diverse perspectives and propels you toward a fulfilling career—climbed your way to excellence.
About the Role
Effectively managing service charges and insurance advice for major occupier clients, you’ll join a team focussed on delivering a positive impact.
The team—consisting of nine dedicated Accountants and Surveyors—supports high-profile brands including Next, Sainsbury's, EE, Amazon, Waterstones, Fatface, Oak Furnitureland, and Ingeus. The work takes precise yet insightful attention to detail to ensure profitability, stakeholder trust, and efficient expenditure control—critical in today’s challenging retail landscape.
Key Responsibilities
- Monitor client-specific mailboxes and filing systems, managing communications with clients, landlords, and managing agents via efficient database systems.
- Process and allocate document requests, tackling ad-hoc and ongoing weekly/monthly reporting, while promptly escalating client queries.
- Analyse and challenge expense claims for clarity, value, and compliance with case law.
- Assist with tender preparation and business development while growing your own portfolio.
- Build strong relationships across WSP UK and Ireland–as well as with key teams such as Lease Advisory, Town Planning, and Valuation in our WSP GL Hearn retail network.
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What We Need
To excel in this role, you’ll need to demonstrate:
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Technical Expertise:
- Detailed knowledge of service charge regulations and jurisprudence (case law).
- MRICS qualification (essential).
- Strong property or asset management fundamentals (preferably in retail).
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Business & Operational Acumen:
- An entrepreneurial mindset, so you proactively retain clients, win new business, and drive growth.
- Sharp commercial awareness to enhance fiscal confidence within chain operations.
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Attention to Detail & Reliability:
- Unwavering precision when decoding complex charges.
- Autonomous ability to coordinate tasks, hit deadlines, and operate efficiently in a fast-paced environment.
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Technical & Digital Proficiencies:
- Advanced Excel (financial modelling, analysis) and MSO Word skills.
- Proficient with digital communication tools via MS Outlook.
Not seeing these qualifications as a match? Apply—we’ll explore how your existing surveying or accounting experience might still be a great fit.
Why Join WSP?
We’re fusing ambition with purpose—leading the way in engineering and professional services, from properties to infrastructure. With 69,000+ global collaborators, we harness collective ingenuity to redefine positive impact locally and beyond.
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Where Every Role Thrives
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Work-Life Balance – Enjoy two days per week in a hybrid setting, with modern office spaces to fuel collaboration.
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Inclusivity & Belonging – You’ll belong to our innovative, open-door culture. Access employee resource groups, encouragement for authentic self-expression, and a zero-tolerance policy against discrimination.
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Wellbeing Support – Prioritise self-care with our Thrive programme, NHS/Virtual GP access, 40% discount on gym memberships, and tailored support—including a menopause and flexible adjustments plan.
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Real Flexibility –
- Convert spare hours into “My Hour”—seamless time adjustments throughout the day.
- Part-time or blended working options, with extra leave or spreadable bank holidays to suit you.
- Option to purchase additional leave days beyond standard entitlements.
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Development & Growth – Continuous support via training, mentoring, and futures like chartership (member-led growth initiatives).
Equal Opportunities & Disability Confidence
WSP’s perennially Platform for Change ensures equitable prospects without respect to background. We’re a Disability Confident Employer, proactively interviewing disabled candidates who meet criteria—offering reasonable adjustments where needed.
Do the world’s most meaningful challenges inspire you to shape your future? Apply today—we’d love your input. #LI-HR1 #JDWSP2001
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