Palladium: Make It Possible
Associate, Enterprise Systems, GISI Consulting Group
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About GISI Consulting Group And Palladium
GISI Consulting Group (GISI CG) is a top 10 global provider of program and project management and engineering consulting services delivering outcomes and solutions for some of the most complex challenges. We deliver services in infrastructure & mobility, earth & water, and government & society segments across more than 100 countries. With over 5,000 projects annually and a global team of over 11,000 professionals, our advisory, consulting, design and program management capabilities enable us to create a safer and more sustainable world. Learn more about GISI CG at https://gisiconsulting.com/.
Palladium, a GISI company, works to design, develop and deliver positive impact on the lives and livelihoods of people around the globe; broaden access to health, water, power, and infrastructure; build enduring, sustainable, and transformative institutions and market systems to address global challenges; and conserve the natural world. We operate in over 90 countries and have a workforce of 2,100 talented, motivated, and diverse staff around the world. This role will be hired through Palladium, an operational platform for GISI CG.
This Opportunity
The Associate, Enterprise Systems will support GISI Consulting Group’s (GCG) Operating Companies (OPCOs) by supporting the administration and operational responsibilities associated with managing and maintaining several GCG systems and services. The role ensures users have appropriate access to applications and services, ensures software licensing and procurement activities are effectively managed and completed in accordance with organisational policies, and acts as an escalation point for assigned GCG systems and technologies. The ideal consultant will have 2+ years of relevant ICT experience and demonstrated knowledge of Microsoft 365 and Microsoft Azure administration.
Systems and Services in Scope
- Microsoft 365
- Microsoft Azure
- Monday.com
- Adobe Creative Cloud and related Adobe services
- Atlassian products including Jira, Confluence and Jira Service Management
- Google Workspace and related services
- Nitro PDF
- Other SaaS Applications As Required
This is a corporate fixed-term role, initially for 6 months with the possibility of extension to 9 months.
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Location
This role will be based remotely in the UK.
To be considered for this position, you must have valid work rights in the country where the role is based. Please note that visa sponsorship is not available for this role.
Reporting Lines
The Associate will work under the direction of the SVP, IT Operations (based in the US)
This role will have regular meetings with the Cybersecurity and Compliance workstream teams and key stakeholders from the OPCOs
Primary Roles And Responsibilities
Systems Administration
- Administer and support Microsoft 365 services including Entra ID, Exchange Online, SharePoint, Teams, OneDrive, and related workloads
- Administer Microsoft Azure resources, resource groups and subscriptions
- Monitor system health, service availability, vendor advisories, and platform changes
- Assist with troubleshooting escalated application, access, and licensing issues
- Maintain system documentation, administration standards, operating procedures, and knowledge articles
- Support audit, compliance, and security initiatives relating to managed platforms.
Licensing Management
- Manage software licensing across supported platforms
- Track license usage and allocation
- Ensure software subscriptions remain compliant with vendor licensing requirements.
- Produce regular licensing reports, forecasts, and renewal summaries
- Coordinate license assignments for employees, contractors, consultants, and external partners
- Manage procurement requests for software subscriptions, cloud services, and related technology purchases
- Coordinate obtaining quotations, purchase approvals and procurement documentation
- Maintain procurement records, renewal schedules, and software asset registers.
Operational Support
- Provide Level 3 support for supported applications and services
- Work with service desk teams to resolve escalated incidents and service requests
- Develop user guides, knowledge articles, and administration runbooks
- Participate in ICT projects
Essential Criteria
- Bachelor’s degree in Computer Science, IT or equivalent
- 2+ years of relevant ICT experience
- Demonstrated experience with Microsoft 365 administration
- Demonstrated experience with Microsoft Azure administration
- Experience managing software licensing and subscription services
- Experience supporting procurement processes
- Experience managing SaaS platforms in medium to large organisations
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Core Skills
- Strong technical troubleshooting skills
- Excellent stakeholder engagement and communication skills
- Strong attention to detail and governance mindset
- Ability to manage multiple priorities and deadlines
- Commercial awareness and cost optimisation focus
- Strong documentation and reporting skills
- Ability to work independently with minimal supervision
Applications will be accepted on a rolling basis. We encourage you to apply early as the position may close once a suitable candidate is found. Please note that only shortlisted candidates will be contacted.
Equity, Diversity & Inclusion
Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.
Should you require any adjustments or accommodations to be made during the recruitment process (due to disability, neurodiversity, or for any other circumstance), please email our team at accessibility@thepalladiumgroup.com and we will be in touch to discuss.
Safeguarding
We define Safeguarding as “the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm”. We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse. All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.
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