HM Revenue & Customs
Associate IT Delivery Manager
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About The Job
Job summary
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HMRC is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC's Chief Digital & Information Office (CDIO) Group that delivers in-house solutions for projects and programmes that deal with a broad range of business, technical and operational issues. Our CDIO offices are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities.
Our team, CDIO Borders and Trade is within HMRC's CDIO group and we deliver IT projects that enable HMRC's wider customs strategy and policies. We design, manage and maintain the IT services that support customs and international trade activities. Our team is made up of specialists in delivery, business analysis, engineering, and live service support. We work closely with stakeholders across HMRC to ensure our IT systems meet their needs.
We are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.
Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.
In the Delivery Management profession, we are passionate about our teams, and supportive of our colleagues. We have a Delivery Manager Community to learn, share and support each other. Our community is made up of diverse individuals with a range of backgrounds and experiences. We have clear profession career paths, supported by Associate and Delivery Managers, Senior Delivery Managers, Heads of Profession and Profession Leads.
Job Description
This is an exciting opportunity to join HMRC's CDIO Borders and Trade working in the Customs and Excise Delivery Team.
You'll work across CDIO B&T, wider CDIO teams, and external delivery partners to ensure timely, cost-effective, and high-quality delivery of digital products. This includes managing stakeholder relationships, leveraging supplier frameworks, and adapting delivery methodologies to suit project needs.
You'll define delivery roadmaps, manage risks and dependencies, and align delivery backlogs with strategic priorities. Drawing on your technical expertise and experience with third-party management, you'll champion continuous improvement and delivery excellence.
The complexity or breadth of products or teams will vary in this role, depending on the context of the work assigned.
For those who thrive in a fast-paced, exciting, and motivational environment, we offer unique and unparalleled opportunities to work with some of the latest technologies and make a real, lasting difference.
As an Associate IT Delivery Manager, you will be responsible for:
- Supporting a Delivery Manager(s) with the delivery of large scale / complex IT projects or for the end-to-end delivery of one or more small to medium scale IT projects / sub-projects.
- Producing and / or supporting the production and maintenance of end-to-end IT delivery plans and status reports.
- Identification, management and escalation of IT risks, issues and dependencies.
- Supporting or raising, monitoring and challenging commercials/costs across all delivery teams and commercially engaged delivery partners.
- Forecasting and Tracking costs throughout the project
- Building and maintaining effective and collaborative relationships to achieve successful outcomes for the business.
- Understanding of both Agile and waterfall delivery methodologies and how to apply them in a Delivery Management setting.
- Removing blockers to successful delivery.
- Being an active member of the Delivery Manager community.
- Working with Product Managers, Delivery Managers, or project managers collaboratively to ensure delivery is aligned with the project scope, requirements, and timeline constraints
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Person specification
Essential Criteria
The successful candidate will need to demonstrate practical experience in the following:
- Balancing multiple priorities within a project setting.
- Challenging and removing barriers to effective delivery.
- Utilising strong communication skills, using a variety of methods with a variety of stakeholders.
- Utilising organisation and planning skills.
- Undertaking risk management.
- Supporting with Project Governance including creating and managing a project plan and tracking risk/issues/dependencies.
In addition, the candidate should have an understanding of agile and delivery management techniques.
Desirable Criteria
Ideally, the successful candidate will also demonstrate experience in the following:
- Working in an Agile environment.
- Working within a multi-disciplinary team.
- HMRC IT end-to-end Project Lifecycle.
- Working with suppliers and using commercial frameworks.
- A recognised or a willingness to work towards Delivery Management qualifications such as Prince 2 Practitioner, Agile Practitioner or Managing Successful Programmes (MSP).
The ideal candidate:
- You will be enthusiastic and self-motivated with a passion for people and learning, thriving in a fast paced, exciting digital environment. You enjoy problem-solving; working collaboratively with your team to move forward delivery and deliver value to our users.
Further Location Information
Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.
Office Closures
If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.
For more information on where you might be working, review this information on our locations (opens in a new window)
This Site Is
Telford Plaza, Telford - moving to Parkside Court, Telford
You will be given more information about what this means at the job offer stage.
Leeds Location
Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.
Technical Skills
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We'll assess you against these technical skills during the selection process:
- 250-word statement addressing the Technical question using the STAR format, to describe a situation where a delivery was progressing well, but you identified risks that could affect timelines or quality.
Benefits
Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills.
How To Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV for your past 5 roles, with a maximum of 150 words per role. Your employment history should include job titles, employers, dates, responsibilities and key achievements for each role. Whilst you should include names of employers, please ensure you do not include your name or any personal information within your CV.
- A 500-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Key Responsibilities and Essential Criteria as outlined in the Person Specification.
- Separate 250-word statement addressing the Technical question using the STAR format, to describe a situation where a delivery was progressing well, but you identified risks that could affect timelines or quality. In your response, please include the following:
- How you managed risks and dependencies
- How you worked with multidisciplinary teams and stakeholders
- The outcomes achieved and lessons learned
- Please evidence any Desirable Criteria where applicable (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview.
Further details around what this will entail are listed on the application form.
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