Associate Manager - Cyber Security Incident Response

The Role

The Associate Manager - Cyber Security Incident Response will play a pivotal role within WTW’s Global Information and Cyber Security Defence (ICSD) function, leading the response to complex security incidents and driving initiatives to enhance WTW’s Cyber incident management capabilities. This mid-senior level role requires a highly experienced professional with strong expertise in incident response and cybersecurity. The individual will work as part of a global, multi-disciplined security community with strong support across the business, contributing to fostering a security-aware culture while ensuring WTW remains a great place to work. With WTW’s large global footprint, this role offers a fascinating range of work, and occasional global travel may be required.

Responsibilities

• Serve as the primary lead for significant security incidents, coordinating response efforts across technical and business teams to minimize impact and ensure timely resolution.
• Establish, refine, and maintain incident response processes, playbooks, and workflows to align with industry best practices and WTW’s organizational needs.
• Act as the central point of contact for incident response activities, ensuring effective communication with internal and external stakeholders, including senior leadership, Legal, HR, and Compliance teams.
• Leverage AI and automation to accelerate incident containment, response, and remediation — embedding AI-assisted triage, alert enrichment, and decision support into SOAR playbooks and response workflows.
• Lead the in-depth technical investigation of security incidents escalated from the SOC, ensuring timely containment, eradication, and recovery while identifying root causes and potential impact.
• Adept at leading global response teams, integrating SIEM/SOAR platforms, and collaborating with MSSPs to mitigate cloud-native and supply chain attack.
• Work closely with SOC, Threat Hunting, CTI, Insider Threat, and Vulnerability Management teams to ensure seamless coordination and information sharing during incidents.
• Lead root cause analysis and post-incident reviews to identify gaps, implement lessons learned, and enhance the overall incident response program.
• Evaluate and prioritize incidents based on potential impact and severity, escalating issues to higher levels of management or other teams as required.
• Contribute to the development and maintenance of key performance indicators (KPIs) and metrics to measure the effectiveness of incident response processes.
• Act as a liaison between technical teams and business stakeholders, ensuring clear communication during incidents and status updates.