Visa
Associate Network Analyst
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
As a member of Global Network Operations Centre (GNOC) team, the Associate Network Analyst will perform shift work to detect, mitigate or notify and escalate network issues. They have the primary responsibility for managing and responding to Network, Hardware and external client and circuit events which may result in impaired connectivity to our clients and internal business. The position requires a basic understanding of how logical and physical connectivity issues can affect transaction quality of Visa Clients. You will be able to explore many latest technologies that support the Visa Operations, such as SD-WAN, Cloud, and various Payment products/services.
Essential Functions
- Ability to communicate effectively throughout the incident management process to ensure that all communications are timely and accurate, as per the documented process.
- Follow documented support procedures, managing each issue to a resolution or passing over to the next shift to maintain established service levels.
- Track, update, and resolve all assigned incident/change/problem tickets in the incident management system, ensuring that documentation is thorough, accurate and meets a standard of high quality.
- Use sound judgment in determining incident priorities and enlisting support of other internal groups to prevent any compromise to Visa business or client service level agreements. Proper escalate to support groups based on criticality and exposure.
- Basic understanding of all Visa-proprietary as well as industry-standard tools to support monitoring and response for client and Visa brand issues.
- This is an onsite position following the GO Flex Model.
- Please note that this position requires working in alternating shifts – 3 days a week / 5 days a week from 07:00 to 18:00 UK Time.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.
Qualifications
Basic Qualifications:
- Bachelor's degree, OR 3+ years of relevant work experience
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Preferred Qualifications
- Bachelor's degree, OR 3+ years of relevant work experience
- Associate: 2 or more years of work experience
- Good common sense and analytical mindset, good time management and attention to details when documenting incident handling progress.
- Basic understanding of routers/switches/firewalls/load balancers/cloud technology.
- Basic knowledge of Cisco and Juniper Networks devices with hands-on experience of logging in to those devices.
- Basic knowledge of ServiceNow or other incident and change management system.
- Excellent verbal/written communication, organizational skills, ability to prioritize a constantly changing workload.
- Preferred: Cisco CCNA, Juniper JNCIA, AWS, ITIL certification.
- Desirable: Any experience of network automation, especially Python / Ansible based.
- Desirable: Previous experience in Network Operations.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location