Liverpool Football Club
Associate, Payment Products
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Associate, Payment Products
We are looking for an Associate, Payment Products to own LFC’s payment technology and systems. You will drive secure, innovative and fan-focused solutions across e-commerce, ticketing, hospitality, memberships, subscriptions, tours and EPOS.
You will manage relationships with payment providers, banks and technology vendors, including Stripe, CyberSource, Forter, BNPL and e-voucher/gift card partners, while working closely with Finance, Security, Compliance and Product.
You will advise the LFC Finance team on payment processes and technology, supporting effective governance, compliance and tracking.
What will you be doing?
Product Leadership & Strategy
- Support Business Leads and Senior Manager, Finance & HR Systems on shaping and delivering the Payments Technology strategy.
- Manage the Payments roadmap and backlog, aligned with efficiency, commercial, user experience, and innovation goals.
- Champion the club wide AI strategy where appropriate to improve internal processes or systems
- Champion the seamless integration of digital and physical payment journeys, including RFID, self-checkout, digital wallets, and cross-channel loyalty initiatives.
- Collaborate closely with business stakeholders and product teams to introduce new payment methods, channels, and experiences globally.
- Leverage data to evaluate payment performance, drive down costs, reduce fraud, and improve reconciliation in collaboration with Finance.
Payments Technology & Vendor Management
- Manage the day-to-day technical relationships with Stripe, CyberSource Decision Manager, Forter, EPOS providers, BNPL vendors, Gift Card platforms, and any gateways or acquiring banks.
- Evaluate and onboard new PSPs or alternative payment methods that align with regional market needs and fan preferences.
- Oversee technical integration of payment solutions into platforms such as Magento, SeatGeek, mobile apps, and club EPOS systems.
- Target a reduction in the number of suppliers (where appropriate) we are using across your product suite
Operational Excellence & Compliance
- Ensure all payment processes are PCI DSS, GDPR, Card Scheme and legally compliant, working closely with InfoSec, Legal, and Risk functions.
- Ensure any use of AI is compliant with internal policies.
- Create and monitor technical KPIs such as authorization rates, reconciliation timelines, payment costs, fraud rates, and chargebacks—optimizing these continuously and reporting to the relevant business areas.
- Provide subject matter expertise to ensure operational teams and business functions deliver the best possible experience for fans.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Innovation & Omnichannel Experience
- Work with physical retail, stadium ops, and hospitality to implement next-generation in-store payment experiences including RFID, contactless loyalty, and POS innovation.
- Partner with UX and research teams to identify pain points and create frictionless and localized payment experiences for fans globally.
- Investigate opportunities to converge physical and digital journeys through tokenization, single customer view, and mobile-first experiences.
- Work with payment partners to meet both LFC and partner needs.
- Across your product estate – Support the business with business cases as needed to justify the budget required for change
Cross-Functional Collaboration
- Partner with teams across Finance, Retail, Ticketing, Technology, Marketing, and Operations to align payment capabilities with wider business goals.
- Work with Digital Product colleagues to embed payment features into other journeys (e.g. checkout, ticket purchase, account management).
- Support compliance efforts and internal audits, ensuring payment platforms meet internal and external standards.
Who are we looking for?
- Ability to map and present complex user journeys.
- Independent learner and problem-solver.
- Excellent communication and interpersonal skills.
- Creative and analytical mindset.
- Strong reporting and data presentation skills.
- Flexible, adaptable and supportive of colleagues.
- Experience with Trello, Jira, GitLab or similar tools.
- Strong UX/UI instincts and a fan-first approach.
- Senior payments product experience in e-commerce, ticketing, EPOS or another omnichannel environment.
- Strong knowledge of gateways, fraud prevention, acquiring banks and payment service providers.
- B2C and B2B payment experience across currencies, regions and alternative payment methods.
- Hands-on EPOS and in-person payment integration experience.
- Strong stakeholder management, communication and influencing skills at all levels.
- Commercial experience managing payment costs, reconciliation and fraud metrics.
- Working knowledge of PCI DSS, PSD2, SCA and data protection requirements.
- Agile/Scrum delivery experience focused on value.
- Experience setting KPIs and targets.
- Confident influencing senior stakeholders.
- Able to work independently and stay self-motivated.
- Experience working with third parties and multi-site Scrum teams.
- Willing to represent the club at industry events and travel when required.
- Understanding of using AI and automation to simplify processes and reduce cost or time.
Desirable
- Experience with Centra, SeatGeek, Salesforce Commerce Cloud or similar platforms.
- Understanding of fan-first journeys across ticketing, retail, memberships and events.
- Experience with RFID, kiosks, tap-to-pay or loyalty-linked payments.
- Familiarity with GA4, Mixpanel or BI dashboards.
- Knowledge of global payment expectations and fan behaviour.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why should you apply?
This is a full-time permanent position working 35 hours per week. Your main base will be our city centre office in Liverpool.
Please note, this vacancy may close early if we receive a high volume of applications, so we encourage you to apply as soon as possible.
To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and access to our benefits kit bag which includes but not limited to:
- Contributory pension scheme matching up to 5.5%
- Life Assurance Cover
- Free financial guidance and mortgage advice
- Car salary sacrifice scheme for affordable driving
- Cycle to Work scheme to keep you active
- Purchase season ticket loans for easier commuting
- Exclusive shopping discounts & cashback with top retailers
- Will Writing Service for future planning
- Employee Assistance Programme for confidential support
- Medicash Health Cash Plan for everyday healthcare needs
- Volunteering opportunities to give back to the community
- Special LFC perks – retail discounts, partner offers, free LFCTV GO access, and priority tickets for matches, events & concerts
…and much more! LFC Benefits.pdf
At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.
Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.
#LFCJobs
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London