HM Revenue & Customs
Associate Platform Owner
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About The Job
We are looking for an Associate Platform Owner to join Network Services, supporting the ownership and management of network platforms across LAN, WAN, cloud networking and central infrastructure services.
This role will support Platform Owners in understanding user needs, managing platform backlogs, shaping roadmap priorities and delivering continuous improvement across Network Services platforms. Working across LAN, WAN, cloud networking and central infrastructure services, the role helps translate demand, service insight and operational feedback into platform improvements that deliver measurable user and business outcomes.
You will work with Platform Owners, internal teams and suppliers to help ensure platform improvements are prioritised, planned and delivered in line with user needs, business value, resilience, security and long-term platform strategy.
Job Description
Network Services provides critical connectivity and network capabilities that support HMRC colleagues, digital services and operational sites across a large and distributed estate. These platforms include LAN, WAN, cloud networking and central network infrastructure services.
The Associate Platform Owner supports the effective ownership and ongoing improvement of these platforms. The role helps connect day-to-day operational insight with longer-term platform health, lifecycle management, roadmap planning, risk management and continuous improvement.
You will support Platform Owners in developing platform roadmaps, managing backlogs, gathering user insight and helping prioritise platform investment. You will work across engineering, service, architecture and supplier communities to help ensure platform improvements are aligned to business needs, platform strategy and measurable outcomes.
Person specification
This is a practical associate platform ownership role, suited to someone with strong organisational skills, curiosity about user needs and an interest in developing product-thinking, prioritisation and platform ownership capability across Network Services.
Responsibilities
Platform ownership support, roadmap and improvement
- Support Platform Owners in maintaining platform roadmaps and backlogs, helping ensure work is shaped around user needs, business value, resilience, security and service outcomes.
- Assist with prioritising platform backlog items, lifecycle work, remediation activity and continuous improvement actions using performance insight, demand signals, risks and dependencies.
- Support the development and maintenance of platform plans and roadmap views, ensuring priorities, risks, dependencies and operational considerations are visible and managed.
- Help identify opportunities to improve user experience, service quality, operational control and consistency across Network Services platforms.
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Platform insight, assets and enablement
- Maintain asset information, inventories, service records and dependency information so Platform Owners can make informed roadmap, lifecycle and prioritisation decisions.
- Support lab and test environments used to explore platform change, validate improvements and provide evidence for roadmap and backlog decisions.
- Gather and analyse platform performance measures, user feedback and service insights to identify improvement opportunities and support roadmap decisions.
- Help improve platform processes, controls and governance so ownership, prioritisation and decision-making are clear across Network Services platforms.
Supplier and stakeholder coordination
- Work with Platform Owners, suppliers and internal teams to coordinate platform backlog activity, improvement work, maintenance and remediation in line with agreed priorities.
- Support supplier delivery by tracking actions, progress, risks and outcomes against agreed platform priorities, roadmap commitments and service outcomes.
- Engage with stakeholders to understand user needs, demand, constraints and priorities that inform platform planning and service improvement activity.
- Communicate clearly, providing accurate information to support prioritisation, trade-off decisions and effective platform ownership.
Risk, dependency and operational awareness
- Support the identification and coordination of issue resolution, remediation activity and preventative improvement actions that inform backlog and roadmap priorities.
- Maintain awareness of platform risks, dependencies, lifecycle considerations, user impact and operational constraints across services.
- Support root cause analysis, problem management and change-related activity where required, ensuring learning is captured and considered in platform improvement plans.
- Contribute to a culture of platform ownership, accountability, product-thinking and continuous improvement across Network Services.
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Essential Criteria
The successful candidate must be able to clearly demonstrate evidence of the following Essential Criteria:
- Experience working within an IT, infrastructure or network services environment, supporting platform-based or product-led technology services.
- Experience supporting platform, product, service or technology improvement initiatives, including planning, prioritisation, backlog management or delivery of change.
- Strong organisational skills, with the ability to manage and track multiple activities, actions, risks and priorities.
- Experience using performance data, service insight, user feedback, asset information or operational information to inform decisions and support improvement activity.
- Experience working collaboratively across teams, including with suppliers, internal stakeholders and technical teams.
- Good communication skills, with the ability to clearly present information and support effective decision-making.
- A proactive approach to identifying issues, understanding user impact, supporting resolution and contributing to continuous improvement.
Desirable Criteria
Ideally you will also have experience or understanding of:
- Network technologies or platforms, such as LAN, WAN, cloud networking or central network infrastructure services.
- Contributing to roadmap planning, backlog management, product ownership or platform lifecycle activities.
- Supplier-managed platform, service or product delivery environments.
- Asset, lifecycle, roadmap or configuration management within an IT platform environment.
- Lab or test environments used to support platform development, assurance or service activity.
- ITIL v4 practices or service management approaches.
- Continuous improvement methods, product-thinking or service optimisation approaches.
- Communicating technical and non-technical information to stakeholders, both verbally and in writing.
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