Associate Platform Owner

Supplier and stakeholder coordination

• Work with Platform Owners, suppliers and internal teams to coordinate platform backlog activity, improvement work, maintenance and remediation in line with agreed priorities.
• Support supplier delivery by tracking actions, progress, risks and outcomes against agreed platform priorities, roadmap commitments and service outcomes.
• Engage with stakeholders to understand user needs, demand, constraints and priorities that inform platform planning and service improvement activity.
• Communicate clearly, providing accurate information to support prioritisation, trade-off decisions and effective platform ownership.

Risk, dependency and operational awareness

• Support the identification and coordination of issue resolution, remediation activity and preventative improvement actions that inform backlog and roadmap priorities.
• Maintain awareness of platform risks, dependencies, lifecycle considerations, user impact and operational constraints across services.
• Support root cause analysis, problem management and change-related activity where required, ensuring learning is captured and considered in platform improvement plans.
• Contribute to a culture of platform ownership, accountability, product-thinking and continuous improvement across Network Services.

Essential Criteria

The successful candidate must be able to clearly demonstrate evidence of the following Essential Criteria:

• Experience working within an IT, infrastructure or network services environment, supporting platform-based or product-led technology services.
• Experience supporting platform, product, service or technology improvement initiatives, including planning, prioritisation, backlog management or delivery of change.
• Strong organisational skills, with the ability to manage and track multiple activities, actions, risks and priorities.
• Experience using performance data, service insight, user feedback, asset information or operational information to inform decisions and support improvement activity.
• Experience working collaboratively across teams, including with suppliers, internal stakeholders and technical teams.
• Good communication skills, with the ability to clearly present information and support effective decision-making.
• A proactive approach to identifying issues, understanding user impact, supporting resolution and contributing to continuous improvement.

Desirable Criteria

Ideally you will also have experience or understanding of:

• Network technologies or platforms, such as LAN, WAN, cloud networking or central network infrastructure services.
• Contributing to roadmap planning, backlog management, product ownership or platform lifecycle activities.
• Supplier-managed platform, service or product delivery environments.
• Asset, lifecycle, roadmap or configuration management within an IT platform environment.
• Lab or test environments used to support platform development, assurance or service activity.
• ITIL v4 practices or service management approaches.
• Continuous improvement methods, product-thinking or service optimisation approaches.
• Communicating technical and non-technical information to stakeholders, both verbally and in writing.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These Sites Include

• Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
• Telford Plaza, Telford - moving to Parkside Court, Telford

You will be given more information about what this means at the job offer stage.

Salary and Benefits

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How To Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV including your job history and previous experiences.
• Your Personal Statement (max 750 words) should evidence your suitability for the role, and how you meet the responsibilities and essential criteria as outlined in the Person Specification part of the advert.

Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.

Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received, an initial sift may be held on the CV.

At full sift, your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, you will be assessed using experience based questions.

Interviews will take place via video link.

Sift and interview dates to be confirmed.

Please note that circumstances