HM Revenue & Customs
Associate Product Manager
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About The Job
Job summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.
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The Chief Engineering and Platform Office (CEPO) are leading HMRC's technology transformation - simplifying systems, modernising IT delivery, and creating a future-ready digital landscape. Our mission is to reduce complexity by consolidating applications and adopting scalable, service-based solutions from trusted commercial partners.
As the strategic authority for platform provision, CEPO ensures HMRC's business groups, products, and services are supported by robust, secure, and innovative infrastructure. We set the direction, lead governance, and guarantee that every live service meets the highest standards - enabling efficient, reliable, and user-focused digital experiences for millions of customers.
Within CEPO this role sits in Enterprise Integration Services. EIS ensures seamless connectivity and data flow across HMRC's systems. Acting as a consumer of ECS, EIS plays a critical role in driving integration standards and enabling interoperability across platforms.
Job Description
As an Associate Platform Owner, you will manage the lifecycle of a platform, ensuring stability, scalability, and alignment with organisational goals. You will balance your Products feature development with addressing risks, managing technical debt, and resolving defects to maintain long-term platform health. This role requires strong leadership, technical expertise, and the ability to deliver continuous improvements.
Person specification
We are looking for an enthusiastic and self-motivated individual with a passion for product development. You should thrive in a fast-paced environment, have excellent leadership and analytical skills and inspire teams to deliver value to users/stakeholders. Strong interpersonal and communication skills are essential, along with the ability to influence stakeholders and external partners to deliver positive outcomes. Proactive leadership experience, as well as managing priorities on large-scale projects, will help you succeed in this role.
You will develop and maintain platform roadmaps, prioritise technical debt resolution, and lead incident and problem management. Responsibilities include monitoring platform performance, implementing optimisations, and ensuring compliance with security and regulatory standards. You will collaborate with engineering teams, product owners, and architects to align platform developments with business objectives.
Key Responsibilities
- Develop and maintain the platform roadmap, ensuring alignment with business needs. Identify and mitigate risks that could affect platform performance or security.
- Engage stakeholders to get buy-in for the product vision and roadmap.
- Work with a multidisciplinary product delivery team (civil servants or suppliers) with skills such as user research, service design, business analysis, or software engineering to shape the product and build it.
- Work with team members, such as performance analyst and user researchers, to gather user insights and feedback on live products so that they can be iterated and improved.
- Own and maintain a backlog of 'user stories' (which describe features and functions a user should be able to do on the product) and prioritise the order in which they will be built and released to users. These should be in line with the goals of the product set by the organisation.
- Participate in, and contribute to the Product management community of practice, whether through taking part in community initiatives, running sessions or talks, or other activities which support other product managers.
- Manage lifecycle activities including decommissioning and continuous improvement.
- Ensure platform adherence to security standards and regulatory requirements.
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Essential Criteria
- Experience of building and maintaining positive relationships with stakeholders.
- Experience of understanding problems within a service, product or process, and finding a positive solution to resolve the issue.
- Able to prioritise work based on what is valuable to do first.
- Ability to collaborate with multidisciplinary teams to solve a problem.
- Ability to analyse and incorporate user feedback and insights for product improvement.
Desirable Criteria
- Prior experience of working in digital or product development teams.
- Prior experience of project or programme management and associated governance.
- Knowledge of how related practices like user-centred services design or software engineering fits into the product development process.
- Professional certifications in product management, agile methodologies or ITIL can be advantageous.
- A degree in a relevant field such as Business, Information Technology, or Design is preferred but not always necessary.
- Experience of managing platforms across their lifecycle, including decommissioning.
- Knowledge of security and compliance requirements and ability to implement them.
- Experience balancing feature delivery with platform stability and risk management.
Further Location Information
Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.
Office Closures
If your location preference is for the following site, it's important to note that this is not a long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.
For more information on where you might be working, review this information on our locations (opens in a new window)
This Site Is
Telford Plaza, Telford - moving to Parkside Court, Telford
You will be given more information about what this means at the job offer stage.
Leeds Location
Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.
Benefits
Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
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We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles, and will assess your Strengths and Experience.
How To Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV including your job history and previous experiences. Your Job History should cover up to a maximum of your last 3 job roles. The Previous Experience and Skills box should be used to describe how you meet the Essential Criteria outlined in the advert in no more than 500 words.
- A 500-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to Person Specification outlined in the advert.
Please evidence any Desirable Criteria where applicable (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview.
Further details around what this will entail are listed on the application form.
Sift
In the event of a large number of applications being received, an initial sift may be held on your CV.
At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, your Experience will be assessed, you will be asked Experience based questions to explore in detail what you are capable of, and you will be asked Strength-based questions to also explore what you enjoy and your motivations relevant to the job role.
This is an example of a strengths-based question
"It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?"
There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.
Interviews will take place via video link. Sift and interview
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