Titan Cloud Software LLC
Associate Product Manager
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Who We Are
Titan Cloud is a market-leading provider of Fuel Asset Optimization, which helps the world’s largest and most complex convenience stores, fleets, and their suppliers reduce compliance risk, drastically decrease overall asset maintenance costs, and increase revenue and overall fuel yield. For our customers, we are the enterprise software platform and system of record that ties together their environment, fuel, store operations, and maintenance departments. Our customers save millions a year from reducing lost sales, improving customer experience, mitigating fuel loss, reducing excessive maintenance bills, and reducing environmental reserves and fines.
We connect people, equipment, and facilities to maximize the operational efficiency and minimize the environmental impact of every fueling facility in the world.
Qualifications
- Education and Experience
- Bachelor’s degree in computer science or related field, or equivalent experience in lieu of degree is required.
- 2+ years of related experience in a technical or product environment required.
- Skills and Abilities
- Experience with agile methodologies and project management tools.
- Prior experience in a product management, product owner, business analyst, or similar customer- or technical-facing role preferred; direct product management experience is a plus but not required at this level.
- Ability to contribute to the formulation, communication, and implementation of technical solutions.
- Strong communication skills, including the ability to communicate across teams and collaborate effectively with international, cross-functional colleagues.
- Strong problem-solving skills with the ability to learn and apply new technologies.
- Excellent organizational, time management, and creative thinking skills.
- Understanding of the basic concept and workflow of software development and quality assurance.
- Capable of working independently with growing autonomy; this is an individual contributor role with no direct reports.
- Takes Initiative – seeks increased responsibilities; takes independent action; willingness to take risks.
- Ability to travel about 5% of the time.
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Responsibilities
- Manages and prioritizes the Maintenance/EV change request (CR) backlog, triaging issues based on customer impact, business priority, and engineering effort.
- Partners with the Senior Product Manager to support and help shape the Maintenance/EV product roadmap, contributing recommendations based on customer and market insight.
- Owns resolution and delivery of bugs and smaller enhancements, partnering closely with Engineering to scope, prioritize, and track work to completion.
- Leads product activities including backlog refinement, sprint demos, and release communications for the Maintenance/EV product line.
- Builds deep product knowledge of the Maintenance/EV suite in close partnership with Subject Matter Experts, Implementation, and Customer Experience teams.
- Collaborates with internal and external constituents, including customers, to gather feedback and resolve conflicting issues and priorities on smaller-scope items.
- Conducts customer and product usage research to inform prioritization and support scoping of larger roadmap initiatives.
- This role is expected to grow in scope and ownership over time, including the opportunity to take on increased product leadership within the Maintenance and EV product lines.
- Define and track key performance indicators (KPIs) to measure the success of products and identify areas for improvement.
- Communicate product updates, releases, and milestones to internal teams, stakeholders, and customers.
- Interprets, refines, and applies methods and procedures in accordance with Software Development Life Cycle (SDLC), Information Technology industry standards, and best practices as defined by Titan Cloud.
- Remains current with industry trends to conceive, prototype, and recommend functional approaches including user experience for digital solutions that meet business needs.
- Performs other duties as assigned.
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Benefits
- Paid time off
- End of Year Company Rest and Recharge
- Health Cash Plan through Westfield Health
- Death In Service Benefit
Why Join Us
At Titan Cloud, we are committed to creating a diverse and inclusive workplace where all voices are heard and valued. Even if you don’t meet most of the required qualifications or have transferable skills related to this role, we encourage you to apply—even if you don’t meet all the preferred qualifications. We recognize that a variety of experiences can contribute to success in this position, and we value different perspectives on our team.
Titan Cloud Software is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We welcome and encourage applications from all qualified individuals and make employment decisions based on skills, experience, qualifications, and business needs, without discrimination based on any characteristic protected by applicable law.
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