JLL
Associate - Property Management
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JLL Empowers You to Shape a Brighter Way
Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Key Responsibilities
Financial Management including service charge
- Ensure accuracy of all financial data and reporting, including occupier charges
- Manage financial accountability including liaison with clients and tenants to manage cashflow (charge raising, managing service charge recoverable and non-recoverable expenditure, supplier payments, etc.)
- Oversee and support credit control process
- Process invoices, meeting KPIs on Accounts Payable actions
- Demonstrate strong cost management and financial acumen i.e. reviewing service charge cash flow and budget regularly to ensure all supplier payments are made in time
- Prepare and reconcile budgets in accordance with RICS guidelines
ESG
- Lead on ESG initiatives and implementation
- Align client's ESG strategy with JLL's roles and responsibilities under the PMA
Data and Systems Management
- Maintain all data held on internal systems to ensure accuracy within JLL and client KPIs
- Maintain accuracy of all occupier data, including managing and reporting on key lease event data
- Proficiency in MS Office and JLL property management systems
Supplier and Facility Management
- Manage performance of third-party suppliers alongside FM colleagues and/or third-party FM providers
Inspections
- Ensure all portfolio sites maintain high standards of presentation using the JLL Vision inspection tool to report, manage, and resolve any issues efficiently
- Ensure that all properties are present to a high standard using the JLL site presentation tool as a means to record and manage issues
Transactions
- Handle transitions in/out at client and property level
- Supporting with property management due diligence in relation to any purchases
- Ensuring properties are ready for sale and support with disposal
Client Reporting
- Manage client reporting timelines and issue reports as per the PMA
- Attend and take notes at client meetings, including preparing reports and taking minutes
- Understand and adhere to the client PMA, their asset strategies, and KPIs
Lease and Legal Management
- Manage lease and license process, including drafting recommendations and instructing solicitors
- Support wider transactional activity, including sales and lettings (i.e. CPSE's)
- Ensuring tenant compliance with lease covenants, recommending remedies to breaches, and managing any issues through to conclusion
Occupier Engagement
- Proactively engage with occupiers in order to maintain high levels of customer satisfaction
- Gather intelligence on tenant business activity to feed into client business plans
Specialisation
- Recognition as a Subject Matter Expert
Headleases
- Provide general advice and recommendations in respect of landlord’s obligations under headleases
- Manage Properties in a manner consistent with any relevant headlease covenants
Health & Safety
- Understand Health & Safety compliance and implement necessary measures
Insurance
- Supports insurance renewal process by ensuring accuracy of renewal data
- Able to lead and manage complex insurance claims
- Manage and implement insurance risk mitigation measures
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Void Property Management & Monitoring
- Monitor vacant property and undertake necessary management actions including those specified by the Client’s insurer
Business Development
- Play an active role in winning new business and expanding existing client relationships
Additional Responsibilities
- Contribute towards BAU/JLL projects and working groups
- Assist in preparing and delivering property management reports as required
- Awareness of wider JLL service lines and demonstrates a proactive approach identifying and facilitating cross-selling opportunities
- Contribute towards team budgets for cross-selling, asset management fees, and surveying fees
- Liaise with third-party specialists in relation to management issues as required
- Investigating and remedying defects or errors in property management matters originating prior to the Commencement Date including but not limited to accounting matters (including reconciliations), tenant disputes (including in relation to arrears) and matters relating to other third parties including freeholders, neighbours, and statutory bodies
Candidate Profile
Professional Background
- Proven track record in property management, with broad sector experience and preferably at least 5 years PQE
- Maintains knowledge of commercial property legislation and industry best practices
Strategic Capabilities
- Demonstrates strategic thinking and the ability to craft innovative solutions for complex challenges
Commercial Acumen
- Skilled at building and maintaining client relationships
- Proactive in identifying and pursuing new business opportunities
Results-Driven Approach
- Sets and achieves ambitious targets consistently
- Balances efficiency with effectiveness in driving continuous improvement
Leadership and Collaboration
- Self-motivated professional who thrives on challenges
- Adept at fostering teamwork and building trust across diverse groups
- Demonstrates leadership through example and initiative
- Recognised as a key figure on client instructions i.e. being an escalation point and/or support for junior team members
Interpersonal Effectiveness
- Combines diplomacy with assertiveness to influence stakeholders
- Possesses strong negotiation skills and communicates persuasively
Personal Qualities
- Projects confidence and maintains a positive outlook
- Makes sound decisions that instill confidence in others
- Upholds high ethical standards and demonstrates unwavering integrity
- Exhibits intellectual curiosity and a willingness to innovate
Technical Proficiency
- Advanced IT skills, particularly in property management systems
- Sharp analytical and problem-solving abilities
- Excels in financial planning, budgeting, and operational reporting
Behavioural Skills
- Strong leadership skills, a deep understanding of property and asset management, and a commitment to driving innovation and inclusive practices within both PAM and the wider JLL organisation.
People and Work Management
- Adhere to JLL Working Practices guidelines, ensuring all correspondence and communication is executed to a high professional standard, with tasks completed in a timely manner
- Provide line management for direct and matrix reports, ensuring compliance with JLL and client KPIs
- Mentor and train team members to maximise individual skills and abilities
Value Creation
- Implement added value initiatives for JLL operations and property management work
- Demonstrate comprehensive knowledge of JLL services and market trends
- Share expertise with clients and colleagues
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Team Collaboration
- Maintain a strong presence within the regional and wider Property & Asset Management (PAM) team
- Contribute positively to office culture
Process Improvement
- Participate in project-based initiatives to enhance PAM processes
- Engage in cross-functional projects within the regional office, including social activities, business development, and continuing professional development (CPD)
Diversity, Equity, and Inclusion (DEI)
- Promote and encourage DEI within PAM and JLL
- Actively participate in company DEI initiatives, including training, supporting Business Resource groups, and fostering open conversations
Location
On-site – London, GBR
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.
Equal Opportunity Employer
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site
At JLL, we give you the opportunity, knowledge, and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers, and find a place where they belong. Together, we strive to be exceptional and shape a better world.
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage, and invest in a variety of commercial, industrial, hotel, residential, and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we
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