Senior Client Relationship Manager

We're seeking an inspired leader for an exciting, permanent opportunity for a Senior Client Relationship Manager to join our Pension Administration business area, based from any of our UK offices (hybrid working).

This is a key strategic role combining exceptional client relationship development and management with business growth responsibilities, within the pensions industry, locally and nationally. You’ll play a central part in deepening our client partnerships with some our largest and most important pension administration clients, supporting function area and business wide strategic objectives, identifying market opportunities, and contributing to the firm’s growth objectives through the continued expansion of our portfolio and engagement in new business activities.

Responsibilities

• Leading and strengthening client relationships with a portfolio of new and existing clients, acting as a trusted adviser
• Acting as a subject matter expert, providing pensions consultancy support, technical guidance on administration issues, negotiating fees with clients, and resolving client issues or complaints.
• Managing significant client budgets and fee proposals and delivery of work within agreed costs.
• Contributing to the development of strategic plans for the function area and creating implementation plans for the specific function team; Supporting on function specific client relationships and engaging with function specific business development activities.
• Using resources effectively, to prioritise and deliver client deliverables on multiple projects as well as internal obligations.
• Leading business development, client retention, cross-selling opportunities, and promoting the firm within the industry.
• Leading client meetings, service reviews, and meeting with prospects including presenting reports, proposals and presentations for clients
• Identifying growth opportunities and nurturing through the business development lifecycle, as well as up/cross selling of services into other business areas and service lines
• Attending seminars and leading on new business pitches, taking accountability for growing our client portfolio
• Identifying potential risks, and proactively managing any practical implications of compliance, information security, and legislative changes and developments - formulating strategies to address them effectively
• Ensuring client satisfaction using MI, support and implement information security procedures, and keep clients informed of legislative changes.
• Coaching junior team members while maintaining accountability for delegated work.