Serco Plc
Assurance Coordinator | Porton Down
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Who we are
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What we do
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Location: DSTL Porton Down
Contract: Full Time, Permanent
Working Hours: 37.5 hours per week
Salary: £27,000-£32,000
Join VIVO Defence and make a difference
Are you an organised and proactive professional with experience coordinating contractors, managing compliance activities and maintaining accurate records? Do you have excellent communication skills and enjoy working with a wide range of stakeholders to make sure work is delivered safely, efficiently and to the required standards? If so, this could be an exciting opportunity to join VIVO Defence as an Assurance Coordinator at DSTL Porton Down.
VIVO is a 50:50 Joint Venture between Serco and Equans, delivering infrastructure, asset and facilities management services across the UK Defence sector. Following the award of a new seven-year contract to deliver repairs, maintenance and projects across DSTL establishments, we are growing our team and looking for an Assurance Coordinator to play a key role in supporting technical services and operational delivery.
About the role
As an Assurance Coordinator, you will support the delivery of a robust assurance and compliance framework, helping to ensure contractual obligations, statutory requirements and internal standards are consistently met, monitored and evidenced. You will work closely with technical compliance leads, operational teams, contractors and key customer stakeholders to coordinate assurance activities and ensure important actions are followed through to completion.
A key part of the role will involve coordinating inspections, certifications, audit findings and compliance documentation, ensuring remedial actions are accurately recorded, tracked and closed within the required timescales. You will maintain detailed assurance and compliance records across CAFM and other business systems, ensuring information is accurate, up to date and readily auditable.
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You will also coordinate contractor activities, including arranging maintenance and construction works, agreeing access requirements and liaising with building custodians and stakeholders to ensure works are delivered smoothly. Your ability to build positive working relationships and communicate effectively will be essential as you interact with specialist suppliers, operational teams, Facilities Managers, Built Estate Managers, Senior Authorised Persons and the Dstl customer.
The role will also provide support for internal and external audits, JSP 375 Safe Systems of Work, technical documentation and Common Data Environment requirements. You will help identify compliance risks, trends and opportunities for improvement, supporting corrective and preventative actions and helping to drive continuous improvement across the service.
This is a fantastic opportunity for someone who enjoys taking ownership, solving problems and making sure the detail is right. Your work will directly contribute to maintaining a safe, compliant and well-managed environment for building users and the customer.
What you'll bring
Previous administration experience within a busy, customer-focused environment would be highly beneficial. You’ll be confident organising site access, coordinating and scheduling subcontractor works, maintaining accurate records and ensuring activities are planned and delivered efficiently. Strong customer-facing and stakeholder management skills are essential, as you’ll regularly liaise with subcontractors, internal teams, site users, stakeholders and the client to coordinate requirements, resolve issues and keep everyone informed. You’ll be organised, approachable and proactive, with the ability to manage competing priorities while maintaining a professional and high-quality service.
You’ll have a good understanding of relevant Health & Safety requirements, including COSHH and RIDDOR, alongside demonstrable experience managing contractors within a maintenance or construction environment. An SMTS qualification is required, or you’ll need to be willing to work towards one.
We’re looking for someone reliable, self-motivated and organised, with excellent communication skills and the confidence to work with colleagues, contractors, customers and senior stakeholders.
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Experience working with mechanical or electrical assets in a commercial or industrial environment, a Health & Safety qualification, professional membership and previous MOD experience or SC clearance would be advantageous, along with experience working with Authorised Persons and Responsible Persons across electrical, mechanical or other compliance management systems, such as Legionella (L8) or asbestos.
Due to the nature of the site, applicants must be UK Nationals, aged 18 or over, and able to obtain and retain SC clearance.
Why VIVO?
At VIVO, we are committed to developing our people and providing opportunities to build a long-term career. In this role, you will be encouraged and supported to work towards professional memberships and additional qualifications, helping you develop your expertise and enhance your professional status.
You will become an important part of a growing technical services team, working within a high-profile Defence environment where quality, safety, compliance and customer service are at the heart of everything we do.
If you are ready to take the next step in your career and play a key role in assurance and compliance at DSTL Porton Down, we would love to hear from you.
VIVO Defence Services
The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.
At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.
We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
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