Moorfields Eye Hospital, London, Fellowship
Asynchronous Failsafe Officer
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YOU MAKE US MORE
Join Moorfields Eye Hospital NHS Foundation Trust
At Moorfields, people’s sight matters—and so do the people who make it possible.
For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.
We're also a vibrant community where kindness, equity and excellence shape every aspect of our work. Whether it’s pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we’re united by one mission—delivering world-class eye health, sustainably and at scale.
And we’re just getting started.
From 2027, we’ll move to our brand-new Oriel site in St Pancras, Camden—a state-of-the-art centre that will unite eye care, research, and education under one roof. This groundbreaking facility, developed in partnership with UCL Institute of Ophthalmology and Moorfields Eye Charity, will enable transformative innovation and collaboration like never before.
Could you be part of this future? Make us more.
Job Overview
This post provides administrative and failsafe support to the Trust, with particular focus on supporting the diagnostic imaging medical retina and glaucoma services initially, expanding with trust aims as appropriate.
Main duties of the job
- You will be expected to have a comprehensive understanding of the work of the service and using your knowledge and initiative, ensure the smooth running of the service.
- The failsafe officer will need to work with all internal stakeholders to make them aware that the service specific SOPs are followed.
- The successful candidate will support the operational teams if needed to support the efficient running of diagnostic pathways.
Working for our organisation
What’s in it for You?
At Moorfields, we invest in you—your growth, your wellbeing, your future.
You’ll Join a Flexible, Supportive Organisation Offering
- Competitive salary (including high-cost area supplement)
- Membership of the NHS Pension Scheme
- 24/7 independent counselling support
- Career-long learning and development opportunities
- Excellent transport connections
- Access to NHS and Blue Light discount schemes
- Free Pilates classes
- Full support and training to develop your skills
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And so much more! To see the full range of benefits we offer please view our Moorfields benefits leaflet.
Detailed Job Description And Main Responsibilities
- You have excellent knowledge of various asynchronous and virtual pathways for both Glaucoma and Medical retina (including
- Awareness of the potential obstacles to virtual reviews and appointments, including IT, software packages, duplicate records and uploading delays.
- Patients referred from the asynchronous pathway receive appointments in line with national waiting time targets, and awareness of the Moorfields team that support with these Targets.
- Use of failsafe and exception reports and reporting tools to ensure that patients are safely processed through the diagnostic pathway.
- Clinic outcomes reach the patient, GP, and any other relevant professionals within agreed Trust timeframes
- A robust failsafe process is in place and is monitored to ensure that no patients are lost to follow up or without an outcome within trust-agreed timeframes
Person specification
Education / Qualifications
Essential criteria
- Good general education including English and Maths to GCSE A-C or equivalent
Desirable criteria
- Other relevant qualifications
Experience
Essential criteria
- Experience of working in a busy and demanding customer/patient-facing role
- Experience of working in a multi-disciplinary team
Desirable criteria
- Experience of managing/supervising a team and effective staff management
Knowledge
Essential criteria
- Good working knowledge of Microsoft Office software
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.
Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.
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Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.
If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at moorfields.recruitment@nhs.net.
Moorfields Eye Hospital does not charge applicants any recruitment or sponsorship fees. Our website and published contact details are the only authorised channels for applications and verification of job offers.
https://www.moorfields.nhs.uk/work-for-us
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
- Band 4 Asynch Failsafe Officer (PDF, 400.6KB)
- MEH Staff Benefits (PDF, 919.1KB)
- MEH Privacy Notice (PDF, 138.0KB)
Apply online now
Further details / informal visits contact
Name Amanda Charnley
Job title Head of Asynchronous failsafe
Email address amanda.charnley@nhs.net
Additional information
Jahirul Haque - Senior failsafe officer
Samantha Wileman - Senior failsafe officer
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