Merlin Entertainments
Attraction Manager
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Welcome to the Stage. Welcome to the Spotlight!
Ready to lead the operation behind one of the world's most iconic attractions?
We are Madame Tussauds London, and we are looking for an Attraction Manager to take centre stage. This is your chance to lead the heart of our operation, shaping every part of the guest experience while driving exceptional standards in safety, service, and performance.
At Madame Tussauds London, no two days are the same. One moment you're leading teams through a record-breaking peak, the next you're launching a major event, improving the guest journey, or ensuring world-class experiences for thousands of visitors from around the globe. This is a role for someone who thrives in the spotlight, loves leading people, and takes pride in turning great operations into unforgettable memories.
Working closely with the Head of Operations and senior leadership team, you will lead Attraction Supervisors, Ride Operators, and front-line teams across the attraction. You will oversee guest flow, ride operations, safety standards, and service delivery, balancing operational excellence with memorable guest experiences. From supporting major events and attraction launches to developing future leaders and driving continuous improvement, you will play a key role in the success of one of the UK's most visited attractions.
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Qualifications & Experience
We are looking for someone who can combine outstanding operational leadership with a passion for creating exceptional guest experiences. You will:
- Have experience leading large teams in a fast-paced, guest-focused environment
- Be confident managing complex daily operations while maintaining high standards of safety and service
- Have experience overseeing guest flow, volume management, and operational performance within a high-footfall attraction, leisure, or hospitality environment
- Understand safety-critical operations and be confident making decisions under pressure
- Have experience managing labor spend, staffing plans, and operational resources to meet business demand
- Be comfortable analyzing operational performance and identifying opportunities to improve guest satisfaction and efficiency
- Have a strong understanding of health, safety, and compliance within a customer-facing operation
- Build strong relationships across departments and work collaboratively to deliver business objectives
- Be an engaging people leader with experience recruiting, coaching, and developing high-performing teams
- Have experience identifying talent and building succession plans for future growth
- Communicate clearly, confidently, and effectively at all levels
- Be organized, adaptable, and comfortable balancing multiple priorities in a dynamic environment
- Take a proactive approach to problem-solving and continuous improvement
- Lead by example, bringing accountability, positivity, and high standards to everything you do
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If you're ready to lead from the front, inspire teams, and help create extraordinary memories for millions of guests, this is your moment.
Benefits
- Merlin Magic Pass – allowing your friends and family free entry into our attractions globally!
- 25% discount in our retail shops and restaurants
- 40% online LEGO discount
- Enjoy the ride pass, giving you and 5 others a Merlin annual pass (Gold edition)
- X2 volunteer days a year
- Access to an exclusive employee discount website
- Local benefits
Perhaps the biggest benefits of joining us, however, are the outstanding opportunities for career development across the expanding group.
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz, and one of the team will get back to you as soon as possible.
Pay Range
GBP £33,339.87/Yr.
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