Unified Support
Audio Visual Service Engineer
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Role Title: Audio Visual Service Engineer
Responsibilities:
To provide field-based service and support to end clients. The successful candidate will be expected to work on their initiative; however, they will be part of a service team. The job will involve servicing and supporting audio-visual, video conferencing, pro audio, and control equipment. You will be responsible for the safe and correct diagnosis of faults, removal, repair, testing, implementation, and operation of all aspects of audio-visual, video conference, display, and presentation technologies. Carrying out preventative maintenance visits and training end users where required at PM visits.
Accountabilities Include:
- Onsite Work 80%:
- Audio (Program and Speech, DSP-based systems) – (QSC, Biamp, Shure, and Poly sound structure)
- Projection and Display Devices (Maintenance)
- Custom Control Systems (AMX/Crestron/Extron/SY)
- Audio and Video Conferencing (Cisco/Lifesize/Polycom/Zoom/Microsoft Teams)
- Microsoft Hub
- Digital Signage Systems (Scala/OneLAN/Brightsign)
- Video Wall Display Systems (Datapath/Dexon)
- IPTV (Exterity / Tripleplay)
- Live Event Work (VC/Presentation/Broadcast)
- Configuring, performing diagnostics on, and updating firmware for videoconferencing codecs and AV hardware in general.
- Site cleanliness
- Communicating with customers and site contacts
- Adherence to site rules, procedures, and H&S
- Ad hoc on-site tech cover - annual leave, sickness
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- In Office 20%:
- Completing post-job and PM reports
- Providing phone/email tech support
- Product research and development for client requirements
- Continue with PDP and applicable training
- IMS and Quality Policy awareness and development
Essential:
- 4 years audio-visual experience - installation/onsite/tech support
- Ability to terminate cables (particularly Cat5/6, RS232 and Audio TRS)
- Knowledge of Audio room acoustic optimisation within various environments
- Effective communication skills at all levels, especially client-facing
- Good numeracy and written skills
- Must be well organised with the ability to prioritise workload effectively whilst dealing with clients proactively
- Quick response to service desk tickets
- Able to work individually and as part of a team
- Good time keeping and dressed according to the job in hand
- Fully compliant with The Health and Safety at Work Act 1974
- Clean driving licence and a current passport holder
- AVIXA CTS
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Desirable:
- Crestron P101
- Extron School of AV
- Cisco CCIP
- Microsoft Teams core skills
- Networking knowledge; not limited to, but including identifying issues regarding Dante/AES67 in respect to QoS/PTP/IGMP
Salary:
Budgeted to 40K with some flex and based upon experience, plus monthly car allowance.
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