Audio Visual Team Leader

Prospero Integrated are working with a leading global audio visual integrator who specialise in providing AV and event services across multiple client partnerships, globally.

Their immediate requirement is for an experienced Team Lead to be a key part of their London team, taking full responsibility for ensuring all activities across client site are delivered as per existing SLAs. They are the face of the Multimedia Services to the client and have a primary goal of satisfying the client’s needs throughout their meetings and events. Site Managers work with technicians, general client services and the technical production team to plan for events and meetings occurring across the meeting rooms / event spaces by fulfilling staffing requirements, certifying equipment health, managing costs and overlooking onsite activities.

Key Responsibilities

Management:

• Direct management of onsite technician(s) and cover technicians.
• Service Improvements – work with the Client to identify service improvements.
• Incident management – manage process lifecycle as per client’s internal processes.
• Discipline – maintain an organised and professional environment where the team are managed to meet and exceed client standards.
• Performance Management – regular 1 to 1 meetings with direct reports, performance improvement plans if required.
• Staff Development – skills matrix, training requirements.
• Daily workload management and allocation for all resources.
• Make suggestions for service improvements drawing on metrics, experience and feedback.
• Attend service review meetings and pre stats.