Ubique Systems
Audio Visual Technician
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Audio Visual Teams Specialist
Location: Birmingham, West Midlands, UK
Contract: Inside IR35
Rate: £200 to £250 per day
We are looking for an experienced AV and Microsoft Teams Rooms Specialist to support and maintain Microsoft Teams Rooms and video conferencing systems across a global enterprise environment.
Key Responsibilities
- Support and troubleshoot Microsoft Teams Rooms on Windows and Android.
- Manage and maintain video conferencing and AV equipment.
- Troubleshoot audio, video, connectivity, and AV signal issues.
- Work with Teams Admin Centre, Teams policies, and meeting configurations.
- Support AV equipment from vendors such as Crestron, Shure, Extron, and Sennheiser.
- Test firmware updates, security patches, and configuration changes before production rollout.
- Support a dedicated video testing lab in Bournville.
- Work with global teams, vendors, and internal stakeholders.
- Manage incidents and service requests using ServiceNow or similar ITSM tools.
- Follow ITIL processes and support continuous service improvement.
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Required Skills
- Strong experience with Microsoft Teams Rooms.
- Experience with AV and video conferencing systems.
- Good knowledge of Microsoft Teams Administration.
- Understanding of VoIP, SIP, and Unified Communications.
- Strong troubleshooting skills across AV, hardware, software, and network environments.
- Experience with AV technologies and equipment.
- ServiceNow or similar ITSM experience.
- ITIL Foundation certification.
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Note: 3 - 4 plus years of experience in AV, UC, Video Conferencing, or Microsoft Teams Rooms support.
If you are interested in this opportunity, please apply or send me your latest CV.
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