Collaboration with Field Services and Support Teams

• Work closely with Level 1 Field Services (L1 FS) teams to troubleshoot and resolve room-related issues.
• Coordinate remote and onsite troubleshooting activities with field support personnel.
• Conduct testing and validation activities with Field Support Teams following incident resolution, maintenance activities, or system changes.
• Escalate unresolved issues to Level 3 (L3) engineering teams in accordance with established procedures.

Digital Technology and AV Logistics Support

• Provide operational and logistical support for Digital Technology (DT) Audio Visual teams.
• Coordinate equipment-related activities, support requests, and service restoration efforts as required.
• Assist with operational readiness activities associated with conference rooms, collaboration spaces, and AV technologies.

Monitoring and Operational Support

• Monitor the health and operational status of supported AV systems and Zoom Rooms.
• Validate room availability and readiness for scheduled meetings and events.
• Perform routine operational checks and support activities to minimize service disruptions.

Required Qualifications/Skills

• Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices to determine appropriate action
• Ability to think and work independently
• Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment
• Excellent written and oral communication skills and strong customer service skills
• Understanding of reading/understanding architecture, electrical, structural & AV systems drawings
• Ability to work day, evening or weekend shifts and travel to support a distant event if required
• Must have valid driver’s license and safe driving record

Preferred Qualifications

• Various certifications

Physical Demand & Work Environment

• Must be able to sit, stand, stoop and bend for extended periods of time
• Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment
• Must have ability to climb ladder, scaffolding or transported by lifts
• Must have the ability to drive/operate a vehicle in a safe manner
• Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds
• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively