Specsavers
Audiology Administrator/Scheduler - Lancing
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So, you’re an organisation expert wanting to take your career to the next level? Our Administrator/Scheduler role within our Home Visits service could be perfect for you.
About the Role
As an Administrator/Scheduler with Specsavers, you’ll be a key part of our business, ensuring all admin and clinic scheduling & appointment booking is completed in the most effective and efficient way possible for our Home Visits Audiology team, while always putting our customers first. The role also involves administrative duties, including updating customer files, therefore strong attention to detail is essential. You’ll take incoming calls, as well as making outbound calls to customers, as such, excellent communication skills and a professional telephone manner are required. You will liaise closely with our Audiology team as they deliver clinics across the region, along with external parties, so confidence when dealing with people is important.
Key Responsibilities
- Ensuring all admin and clinic scheduling & appointment booking is completed in the most effective and efficient way possible.
- Updating customer files with strong attention to detail.
- Taking incoming calls and making outbound calls to customers.
- Liaising closely with the Audiology team and external parties.
- Managing a busy workload and prioritising conflicting deadlines.
- Demonstrating excellent time management skills.
- Working on your own initiative and being responsible for all administrative duties.
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Ideal Candidate
We're looking for someone who:
- Preferably has experience with Audiology, or in Optics.
- Has a level-headed approach to managing day-to-day customer care.
- Has experience in route planning and scheduling appointments.
- Delivers excellent customer service.
- Has previous route planning, appointment setting, or scheduling experience.
- Has previous administration experience.
- Has previous or current Audiology or Optics experience.
- Has call centre, office experience, and customer service skills.
What’s on Offer?
- Up to £29,000 per annum if you have audiology experience, starting salary of £26,853 without audiology.
- Monday to Friday 8.45am-5.30pm.
- 28 days holiday (includes Bank Holidays).
- Birthday as an additional paid day off.
- Access to Specsavers Perks Scheme.
- WeCare Support.
- Access to Headspace App.
- Eyecare and hearcare discounts for you and friends & family.
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Our Business
You will be based out of our Home Visits office in Lancing.
Our Team
We have a wonderful team of dedicated people ready and waiting for you to meet.
What We’re Looking For?
- Previous route planning, appointment setting or scheduling experience is desired.
- Previous administration experience is essential.
- Previous or current Audiology or Optics experience is essential.
- Able to manage a busy workload and prioritise conflicting deadlines.
- Call centre, office experience and customer service skills are desired.
In short, if you’re ready to make a difference, we can’t wait to hear from you. We anticipate a high level of interest in this role, so this vacancy may close prior to the advertised end date.
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