Hywel Dda University Health Board
Audiology Coordinator
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Job Overview
We are seeking a motivated and enthusiastic individual to join our busy Outpatient Audiology Department based at Glangwili Hospital, Carmarthen.
The successful candidate will play a key role in the day-to-day administration and reception functions of the department, supporting services at Glangwili Hospital and our outreach sites. Responsibilities will include answering telephone enquiries, booking and rescheduling appointments, welcoming and assisting patients, responding to emails, and issuing hearing aid batteries and related consumables.
The post holder will be responsible for arranging adult Audiology appointments using our specialist booking system, alongside undertaking a range of administrative and clerical duties to support the efficient operation of the service. They will work closely with the Audiology Manager, Office Manager and Support Manager, contributing to the achievement of key performance indicators and supporting ongoing service developments.
The ideal candidate will possess excellent communication and customer service skills, with previous experience in an administrative or clerical role. They will be organised, calm and methodical in their approach to work, with the ability to effectively manage multiple tasks and priorities in a busy environment with frequent interruptions.
Experience of working within a healthcare setting, particularly in a role involving appointment scheduling, would be advantageous.
Main duties of the job
The successful candidate will deliver a comprehensive reception and administrative support service, including answering telephone enquiries, welcoming patients and visitors, managing incoming and outgoing correspondence, and responding to customer queries in a professional manner.
Key responsibilities will include:
- Booking, cancelling, and rearranging appointments
- Using waiting lists and patient tracking systems to schedule outpatient appointments in accordance with Health Board policies
- Monitoring booking performance against key performance indicators
- Contributing to the smooth running of the service
Additional duties will include a range of clerical and receptionist tasks such as filing, photocopying, word processing, and document scanning.
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As an advocate for patient experience within the Audiology Department, you will be committed to delivering the highest standards of customer service, ensuring every patient receives a positive experience by placing their needs at the centre of everything we do.
Working for our organisation
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
Four main hospitals:
- Bronglais Hospital in Aberystwyth
- Glangwili Hospital in Carmarthen
- Prince Philip Hospital in Llanelli
- Withybush Hospital in Haverfordwest
Five community hospitals:
- Amman Valley and Llandovery hospitals in Carmarthenshire
- Tregaron Hospital in Ceredigion
- Tenby and South Pembrokeshire hospitals in Pembrokeshire
Two integrated care centres:
- Aberaeron and Cardigan in Ceredigion
- Several other community settings
Other services:
- 47 general practices (six of which are health board managed practices)
- Dental practices (including four orthodontic)
- 97 community pharmacies
- 43 general ophthalmic practices
- 8 ophthalmic domiciliary providers
- Numerous mental health and learning disabilities services
Hywel Dda University Health Board operates a bilingual policy. All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.
IMPORTANT NOTE FOR APPLICANTS
Applications for our roles are carefully reviewed and shortlisted based on specific criteria, which varies from job to job. Using a generic application to apply for multiple roles or relying on automated AI application services, such as Lazy Apply or AI Apply, may not provide the necessary information, leading to your application being overlooked. To ensure your application is given full consideration, we recommend submitting a tailored application that directly addresses the criteria listed in the Person Specification section of the advert.
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By submitting your application to NHS Jobs/Trac, you are giving your consent for elements of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems in order to support and manage your recruitment and employment within your employing organisation; to be used by Recruitment for purposes of checking your Professional Registration online (where applicable).
These processes are in line with Fair and Lawful processing in line with current Data Protection Legislation especially those in relation to your personal or sensitive personal data (sensitive personal data is defined as any declared physical or mental health conditions, racial or ethnic origin, sexual orientation, trade union membership, political opinion, religious beliefs). As an organisation, we ensure that the legislation defining confidentiality is observed such as use of data for specific, defined purposes, and use of data that is relevant and not excessive whilst practicing data accuracy and security of all held personal identifiable information (PII)
If you are successfully appointed, by completing the application form you authorise the UHB to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national Electronic Staff Record (ESR).
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.
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