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We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.
It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.
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Job details: UCC Engineer (VAC)
Onsite mode- (Work from client location) London UK
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UCC JD – Operational support
- Perform required routine checks of video and audio conference (VAC), meeting rooms and auditorium, taking action on identified problems and advising superiors when required.
- Log calls with vendors for faulty equipment and escalate accordingly.
- We are fine to train candidate across UCC skill if they have good experience in IT operations as L1 around 3 to 5 years.
- Daily monitoring of CISCO and Condeco vendor management.
- Setup of VC between office campus and external company’s.
- Monitoring of VIP VCs and events (annual and interim results) and managing auditorium bookings.
- Provide hands and feet assistance to Video Conferencing Incident and alerts – calls logged via Global service desk (GSD).
- Setup of presentation and audio calls in VC rooms on user request via GSD.
- Managing the Screen Cloud Screens to be reviewed for any failures
- Managing the onboarding and changes to Cloud booking based on requests and Incident
- Managing Cloudbooking platform and perform any troubleshooting activities
- Managing Multitaction Environment and assisting during the usage and functionality integration
- Manage and review all Services part of UCC team scope.
- Manage and support video walls in the office.
- New MS Meeting room config and feature enablement based on requirement like equipment display Panel etc. and additional services
- Support in upgrade of Hardware and Software of VC kit where required.
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