Infoplus Technologies UK Limited
Audiovisual Engineer
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AV Support Engineer
Contract duration – 9+ months to start with, possible of further extension or conversion to permanent role
Fully onsite – all 5 days in London, UK
Overview
This is a request for Staff augmentation where the client is looking for a full-time onsite support engineer to cover and support their AV environment, Meeting room requirements, IT equipment, events, etc., ideally.
Job Essentials
AV & Meeting Room Support
- Provide Level 2 support for AV systems across meeting rooms, training rooms, auditoriums, and collaboration spaces.
- Diagnose and resolve hardware, software, and connectivity issues related to AV equipment.
- Support Microsoft Teams Rooms, Zoom Rooms, and other conferencing platforms.
- Perform proactive room inspections and health checks to ensure meeting readiness.
- Configure, install, and maintain displays, projectors, video walls, microphones, speakers, cameras, and control systems.
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Event & Executive Support
- Provide onsite AV support for executive meetings, town halls, webinars, trainings, and corporate events.
- Coordinate AV setup, testing, and live event support.
- Ensure seamless operation of presentation equipment during business-critical events.
- Act as the primary technical contact during scheduled events.
IT Equipment Support
- Deploy, configure, and maintain collaboration devices and related IT peripherals.
- Support conference room PCs, docking stations, wireless presentation systems, and digital signage solutions.
- Manage AV assets and maintain accurate inventory records.
Incident & Service Management
- Respond to incidents and service requests within defined SLAs.
- Troubleshoot and resolve AV-related incidents independently.
- Escalate complex issues to senior engineers, vendors, or engineering teams when required.
- Document resolutions, known issues, and technical procedures.
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Preventive Maintenance
- Conduct routine maintenance and firmware updates for AV equipment.
- Monitor room performance and identify opportunities for improvement.
- Ensure all AV systems comply with organizational standards and best practices.
Vendor & Stakeholder Management
- Coordinate with AV vendors and service providers for repairs, replacements, and installations.
- Work closely with Facilities, IT Operations, Network Teams, and business stakeholders.
- Participate in AV projects, office relocations, and technology refresh initiatives.
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