AV / VC / UC Level three Support

Location: London

The Audio Visual-Unified Communications 3rd Level will deploy and support our Audio Visual and Unified Communications global estate. The candidate will work with our managed services to lead implementations of technically appropriate AV/VC/UC & Telephony products (Ring Central).

Responsibilities:

• Manage enterprise network audio-video-related projects.
• Troubleshoot video issues on network and report progress on various projects and installations.
• Drive the adoption of video conferencing service usage via Zoom, Teams and/or Webex.
• Follow, review, and recommend process changes and standards for design and documentation where necessary.
• Plan and coordinate the expansion of video and voice network technology. Perform Unified Communications software and hardware upgrades, including the installation of video conferencing and A/V equipment.
• Interface with Projects and Infrastructure teams, site walkthroughs, design, ordering equipment, receiving and installing equipment, and provide support model for equipment (end- to-end management). Provide project status on a regular basis as project team requires.
• Collaborate with Operations and Production departments in support of Events, Sales, exhibitions and special projects related to build outs, renovations, adds, moves and changes.
• Executive Level Support (C Level, VP, Directors) for unified communication matters.
• Provide local and remote collaboration support; work with remote Desktop support to resolve issues, work with remote users (internal and external) to successfully connect with existing video conferencing equipment and communicate services between and across different groups and levels internal and external to the organization.
• Tier 3 end user support for all Unified Communications (collaborative applications and video), ability to perform troubleshooting on integrations and support A/V designs in existing and future video- conference rooms and offices.