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Department: Claims Management
Location: Home United Kingdom
Description
The role of Casualty Auditor will encompass the development, planning, execution, and reporting of technical, process, and data quality audits across the business unit. Casualty audits will be undertaken in accordance with internal audit policy and procedure and client requirements. The role will involve interface with the business across Casualty and interface with Davies operational and support functions as required. It will require analysing data, processes, and claims information, identifying risks, and making recommendations for claims improvements across the business unit.
It is important that the auditor has an interest in improving Casualty quality and good attention to detail. They will have a responsibility to drive the Casualty processes and data quality in line with client guidelines and SLA requirements.
Due to the nature of this position, this role requires candidates to be a sole British National or dual national with one part being British, with no restrictions on working in the UK. Due to the national security requirements of this position, candidates must hold British Citizenship to be eligible to apply.
What will your day look like:
- Provide assistance and support to the Casualty Audit Manager - in the undertaking of the internal Casualty audit regime – especially process and data discipline audits.
- Undertake and lead internal Casualty audits in line with the internal audit programme – Davies systems and client claims handling.
- Undertake and lead ad hoc and other bespoke internal Casualty audits in line with the client and Davies current policies and procedures.
- Provide clear and effective feedback (orally and in written report format) to both file handlers and to the key stakeholders within the business on conclusion of internal audit activities as and when required to do so.
- Develop and effectively communicate recommendations for remedial action (orally and in written report format) to the key stakeholders within the business where necessary.
- Ensure appropriate corrective action plans are developed and implemented by the relevant key stakeholders within the business in a timely manner.
- Identify opportunities to develop and enhance existing procedures and processes where appropriate.
- In conjunction with the Operational leads and Audit Manager of the Casualty Division consider training requirements and skill gaps analysis at both handler and strategic business unit level.
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Knowledge and Abilities:
Essential:
- A wide background in working with a variety of liability claims and/or processes.
- Excellent attention to detail.
- Strong analytical and critical-thinking skills.
- Ability to identify risks and recommend practical improvements.
- Ability to demonstrate a consistent exposure to monitoring and driving the successful implementation of effective, corrective/improvement plans through to conclusion and in a timely manner.
- The ability to communicate effectively with stakeholders at all levels, both orally and in writing.
- Experience working with claims data and audit sampling methodologies.
- Well-developed organisational and time management skills.
- Computer literacy and proficiency in Microsoft Office applications.
- Ability to work effectively in both hybrid and office-based environments.
Desirable:
- Experience of handling disease claims.
- Excel, and analytical tools.
- Understanding of responsible and ethical use of Artificial Intelligence within business processes.
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Personal Attributes
The successful candidate will demonstrate:
- A passion for quality and continuous improvement.
- Professional integrity and independence.
- Strong customer focus.
- Curiosity and critical thinking.
- Confidence in challenging and influencing stakeholders constructively.
- Adaptability and resilience.
- A collaborative approach to achieving business objectives.
- Commitment to driving excellence in claims management and customer outcomes.
Benefits
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies e.g. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase health cash plan and BUPA dental plan
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