HM Revenue & Customs
Authorisations Caseworker
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About The Job
Job summary
Discover what it's like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.
HMRC plays a significant role in tackling economic crime, delivered through its unique function as a tax authority, law enforcement agency and anti-money laundering supervisor. HMRC's investigation, asset recovery and anti-money laundering powers complement and support the activities of the broader government agenda.
Job Description
You'll work with colleagues across Economic Crime Supervision (EC-S) and HMRC to assess business applications for supervision under the Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017. As part of a team, you'll carry out checks on individuals and businesses, make informed decisions on eligibility, and communicate outcomes. You'll also calculate penalties where applicable and conduct 'Fit and Proper' or 'Approval' tests (including criminality checks) on Beneficial Owners, Officers, Managers, and businesses, informing applicants of the results.
The jobholder will undertake a range of duties which will include the following:
- Managing a personal caseload of applications and compliance checks.
- Communicating with customers via email, phone, and letter.
- Making informed decisions based on evidence and regulatory guidance.
- Analysing data and applying judgement in ambiguous situations.
- Applying sanctions where necessary and defending decisions when challenged.
- Collaborating with colleagues across HMRC and contributing to a culture of continuous improvement.
This is a public-facing role, requiring clear and professional communication in English.
There may be a requirement to appear as a witness at Tribunal or Alternative Dispute Proceedings to defend decisions made as part of your role.
Person specification
- Will be naturally inquisitive, with a drive to identify risks.
- Are confident decision-makers, able to weigh evidence and act with integrity.
- Can communicate clearly and professionally, both in writing and verbally.
- Enjoy solving problems and contributing to a team environment.
- Are committed to learning and development.
Essential Criteria:
We are looking for candidates who will uphold the Civil Service values and standards of behaviour and who:
- Have experience of managing their own caseloads, including planning, organising and progressing casework to meet deadlines.
- An understanding of using Legislation and/or Regulations to inform your work.
Behaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Delivering at Pace
We only ask for evidence of these behaviours on your application form:
- Making Effective Decisions
Benefits
Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
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- Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Ability and Experience.
How To Apply
After submission of the first stage of your application, you will be invited to complete a Civil Service Numerical Test and a Civil Service Verbal Test. If you successfully pass the tests, you will be invited to complete the final stage of the application.
As part of the application process, you will be asked to provide the following:
- A name-blind CV including your job history and qualifications.
- A 500-word personal statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and person specification outlined in the advert.
- A 250-word Behaviour Statement on Making Effective Decisions.
Further details around what this will entail are listed on the application form.
Sift
At sift your CV, Personal Statement, and behaviour statement, will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, you will be asked behaviour-based questions to explore in detail what you are capable of, and you will also be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role.
This Is An Example Of a Strengths-based Question
"It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?"
There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.
Interviews will take place via video link. Sift and Interview dates to be confirmed.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - 'Please re-open my application - [insert vacancy ref] & vacancy closing date [insert date]'.
Get help with your application
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To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.
The HMRC app can help you with your application
The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.
If successful in your application, you will need your National Insurance number for the onboarding process.
Download the HMRC app now and save your National Insurance number to your digital phone wallet.
How to download the HMRC app and sign up for an account
Download the free HMRC app from the App Store or Google Play store.
If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.
You'll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.
You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.
Reserve List
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.
Merit List
After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.
Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Hybrid working at HMRC
HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a change to be made so that you can make your application, you should:
-
Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.
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Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.
Will you require a reasonable adjustment during the online tests? The tests
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