Required skills and experience:

Essential

• Proven experience delivering operational transformation, process improvement, workflow automation, AI enablement, digital transformation, or similar change initiatives in a complex environment.
• Demonstrable ability to identify high-value opportunities to apply AI, automation, and data to operational challenges, with the judgement to recognise where these approaches will and will not add value.
• Strong ability to move from ambiguous operational problems to clear, practical, and adopted solutions.
• Experience designing and implementing AI-enabled, workflow, automation, low-code/no-code, or data-management solutions using tools such as Airtable, Zapier, Make, Power Automate, Notion, Smartsheet, Monday.com, Jira, Asana, ChatGPT Enterprise, Microsoft Copilot, or similar.
• Strong process-design and systems-thinking capability, with an ability to understand the interaction between people, processes, data, technology, and governance.
• Strong stakeholder-management skills, with the credibility to work effectively across customer, operational, technical, and senior audiences.
• Experience working across multiple teams or functions and identifying shared needs, dependencies, and opportunities for standardisation.
• Strong analytical skills and sound judgement, including the ability to prioritise improvement opportunities according to value, feasibility, risk, and user need.
• Excellent written and verbal communication skills, including the ability to explain technical and operational concepts clearly to non-technical audiences.
• Comfortable operating at pace in a dynamic environment with evolving priorities and incomplete information.

Desirable

• Consulting or customer-facing experience, including building trusted relationships and adapting your approach to different organisational contexts.
• Experience working in a PMO, portfolio office, operations, transformation, R&D, innovation, grant-funding, or complex delivery environment.
• Experience improving processes relating to reporting, governance, risk, planning, approvals, onboarding, knowledge management, or cross-functional delivery.
• Experience developing dashboards, structured databases, self-service tools, or decision-support products.
• Familiarity with data governance, information security, access controls, responsible AI, APIs, scripting, or lightweight technical development.
• Experience defining or improving target operating models, service models, or organisation-wide ways of working.
• Experience leading change adoption, including user research, testing, training, and implementation support.

Personal Attributes

• Strategic and practical, able to see the wider operating context while remaining willing and able to build, test, and improve solutions directly.
• Curious and improvement-minded, with the confidence to identify where AI, automation, data, or process redesign can create meaningful value.
• Self-starting and accountable, with the ability to bring structure to ambiguity and drive work forward with limited direction.
• User-centred, with a focus on creating solutions that genuinely improve customers’ and colleagues’ day-to-day experience.
• Comfortable challenging established processes constructively, including identifying work that should be improved, automated, standardised, or stopped.
• Able to balance pace with sound judgement around data quality, governance, responsible AI, maintainability, adoption, and risk.
• Credible, collaborative, and confident when working with operational, technical, and senior stakeholders.
• Organised and detail-oriented while retaining sight of strategic objectives and the wider operational picture.
• Motivated by the practical application of AI, automation, and data to improve how complex organisations operate.
• Willing to undertake local UK travel to client locations as required.

What’s in it for you?

• An opportunity to join a high-growth, scale-up consulting firm. We see an opportunity to make a material difference to how clients are served and are on a mission to create environments that thrive for our clients.
• A dedicated focus on your individual personal development, managed through annual performance appraisals, individual personal development plans, and our bi-weekly continuous conversations programme.
• Access to Corporate APM membership benefits and additional professional development through a personal training budget, subject to approval of a relevant business case.

Company benefits include:

• Pace pension scheme
• 25 days holiday plus Bank Holidays
• Private Healthcare*
• Life Assurance*
• Critical Illness*
• Holiday Purchase Scheme
• Electric Car Scheme*
• Cycle To Work Scheme*
• Birthday Day off, Paid Volunteer Day off
• Reservist Leave
• Enhanced Maternity Leave, Paternity Leave
• Work from Abroad policy
• Regular company and team events
• Discounted shopping with ADS Rewards

*Available to permanent employees only.

Your Pace team:

Pace is one of Europe’s fastest-growing UK-based management consultancies, transforming the industry with a focus on delivering measurable customer value.

Pace tackles complex challenges across the Legal, Central Government, and National Infrastructure sectors.

By optimising people and systems, we help organisations enhance efficiency, boost productivity, and achieve significant savings in time, cost, and resources.

At Pace, we recognise that we are only as good as our people. Apply today to find out about the great things we’re achieving together and the fun we have as a team.