Quantum Mortgages
Automation & Process Improvement Analyst
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Automation and Business Improvement Analyst
We’re hiring an Automation and Business Improvement Analyst, that has experience working closely with or within a Underwriting/Lending function, to support business-wide change across a specialist mortgage lender. You will bridge business objectives with technology outcomes - producing clear, testable requirements, interpreting complex data reports, analysing and improving processes, and ensuring solutions meet regulatory and security standards. The role is non-configuration (no rules/catalogue configuration) but requires strong technical analysis, documentation, and delivery support. You should have a strong understanding of the mortgage lending and origination process, the role and function of underwriting and of how automation can be applied to business processes.
Key Responsibilities
Requirements & Analysis
- Elicit, structure, and document functional and non-functional requirements (NFRs) with full traceability.
- Translate business outcomes into technical specifications, use cases, and acceptance criteria.
Data Interpretation & Insight
- Analyse and interpret complex data/MI reports and system outputs to surface trends, risks, and opportunities.
- Validate data assumptions; support decision-making with concise, evidence-based findings.
Technical Process & Integration Mapping
- Create technical artefacts: BPMN process maps, UML diagrams, sequence diagrams, data flow diagrams, and interface contracts.
- Perform system & integration analysis across mortgage platforms, CRM, finance, and third-party services; support API/data mapping and data quality validation.
Testing & Quality Assurance
- Define test objectives and acceptance criteria; support UAT, regression, and readiness checks.
- Manage defects and issues through to resolution with clear impact statements.
Process Improvement & Change
- Analyse business and technical processes across departments; lead ad-hoc process reviews and improvement initiatives.
- Document “as-is/to-be” processes, controls, and operating procedures; measure benefits and embed continuous improvement.
Governance, Risk & Compliance
- Ensure solutions align with FCA expectations, Consumer Duty, COCON/FIT, and internal security/data governance standards.
- Prepare audit-ready artefacts (decision logs, requirements packs, test evidence, release notes).
Stakeholder Engagement
- Facilitate workshops and structured interviews; reconcile competing needs and document decisions.
- Communicate complex technical detail in clear business language.
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What We’re Looking For
Skills and Competencies
Essential
- Mortgage lending experience with strong understanding of: origination workflows, underwriting, broker journeys, ESIS/KFI, affordability, offer/completion, and servicing.
- Proven technical BA background: requirements engineering, system analysis, data modelling, and technical documentation.
- Demonstrable ability to interpret complex data reports and present actionable insights.
- Familiarity with integration concepts (APIs, data mapping, middleware) and data quality controls.
- Competence in process modelling (BPMN/UML) and creation of robust delivery artefacts (BRDs/FRDs, data dictionaries, interface specs).
Desirable
- Mortgage lending experience with strong understanding of: origination workflows, underwriting, broker journeys, ESIS/KFI, affordability, offer/completion, and servicing.
- Proven technical BA background: requirements engineering, system analysis, data modelling, and technical documentation.
- Demonstrable ability to interpret complex data reports and present actionable insights.
- Familiarity with integration concepts (APIs, data mapping, middleware) and data quality controls.
- Competence in process modelling (BPMN/UML) and creation of robust delivery artefacts (BRDs/FRDs, data dictionaries, interface specs).
Personal Attributes & Disposition
- Detail-oriented with a strong focus on accuracy and quality.
- Ability to work independently and as part of a team.
- Adaptable and open to change in a fast-paced environment.
- Strong organizational and time management skills.
Customer-Centric Mindset
- Demonstrates a strong commitment to understanding and meeting customer needs.
- Proactively seeks customer feedback to improve services and products.
- Prioritizes customer satisfaction in all decision-making processes.
Inclusivity and Respect
- Values diversity and actively promotes an inclusive work environment.
- Treats all colleagues with respect and openness.
- Encourages collaboration and values different perspectives.
- Values open, honest, and transparent communication.
Data-Driven and Risk-Focused
- Utilizes data to inform decisions and improve processes.
- Adheres to established procedures and guidelines.
- Maintains a strong focus on risk management and mitigation.
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Innovative and Bold Decision-Making
- Embraces new technologies and innovative solutions.
- Demonstrates a willingness to take calculated risks.
- Continuously seeks opportunities for growth and improvement.
Why Join Us?
- Company Bonus Scheme: Up to 10% in line with our policies, rewarding your hard work and dedication.
- Vitality Private Medical Insurance: Comprehensive coverage for you and your family.
- Hybrid Working: Enjoy the flexibility of working from home 3 days a week, with additional/alternative flexible arrangements considered upon request.
- Generous Leave: 25 days annual leave, 8 statutory holidays, plus 1 additional paid leave days over the Christmas period.
- Career Progression: Clear pathways for advancement, with achievements recognized and celebrated.
- Pension Scheme: Competitive contributions to secure your future.
- Life Insurance: Coverage up to 4x your salary for peace of mind.
- Fantastic Company Culture: We pride ourselves on our inclusive and supportive environment, reflected in our amazing team.
- Wellbeing Support: Access to resources and programs to support your mental and physical health.
- Professional Development: Opportunities for training and growth to help you advance your career.
About Us
At Quantum Mortgages Limited (QML), we are dedicated to revolutionizing the mortgage industry with innovative solutions and exceptional customer service. Established with a vision to simplify the mortgage process, we have grown into a trusted name in the financial sector.
Our mission is to offer personalized mortgage solutions that cater to the unique needs of each client, ensuring a smooth and supportive journey from application to approval.
What Sets Us Apart
- Recognized Excellence: Recently recognized by Mortgage Introducer magazine as the overall top mortgage employer of 2026 and Buy to Let Lender of the Year.
- Specialist Lender: We specialize in providing finance to professional landlords who are underserved by high street lenders and even many existing specialist lenders.
- Personalized Service: We offer customized mortgage solutions tailored to individual needs, ensuring our clients receive the best possible support.
Join us at Quantum Mortgages Limited and be a part of a team that is shaping the future of the mortgage industry. Together, we can achieve great things.
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