Baker McKenzie
Automation Specialist
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Role Description
The Automation Developer will design, build, test, deploy, and support end-to-end automations that improve efficiency, quality, control, and customer experience across Operations and related Business Services teams.
In this role, you will work closely with stakeholders to deliver automation solutions using AI capabilities, robotic process automation (RPA), workflow and orchestration tools, and Microsoft Power Platform technologies, including UiPath, n8n, Power Automate, and Power Apps. You will contribute to a culture of continuous improvement and innovation while supporting business objectives.
As an Automation Developer, you will apply AI-assisted development approaches, including prompt-driven prototyping and iterative refinement, to accelerate solution delivery while maintaining strong governance, testing, and documentation standards. You will support the delivery of scalable, sustainable automation solutions that drive business value and enhance the user experience.
Main Responsibilities
- Automation delivery: Design, develop, deploy, and support end-to-end automation solutions, managing delivery from initial discovery through to implementation and ongoing support
- Solution development: Build and maintain automation solutions using AI tools, UiPath, n8n, and Microsoft Power Platform technologies, selecting the most appropriate approach for each business requirement
- Process automation: Leverage Microsoft Power Platform capabilities, including Power Automate, Power Apps, and system connectors, to streamline processes, improve efficiency, and enhance the user experience
- AI-assisted development: Apply AI-assisted programming techniques, including prompt-driven prototyping and rapid experimentation, while ensuring solutions are strengthened through testing, code reviews, and comprehensive documentation
- Testing and release management: Support testing activities, release preparation, user acceptance testing (UAT) planning, and defect triage to ensure successful solution delivery
- Performance monitoring: Monitor automation performance, resolve incidents, conduct root cause analysis, and implement preventative improvements, including enhanced logging, alerting, retry mechanisms, and exception handling
- Documentation and governance: Maintain solution documentation, including designs, runbooks, standard operating procedures, and release notes, while ensuring compliance with governance, risk, security, and audit requirements
- Continuous improvement and engagement: Drive engagement activities within the center, supporting employees in delivering self-led process improvement initiatives through the application of Lean Six Sigma, AI, automation, and related tools and resources
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Skills and Experience
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- Experience delivering automation end-to-end (requirements → design → build → test → deploy → support)
- Hands-on experience with UiPath and/or n8n, and willingness to build across both.
- Practical experience using Microsoft Power Platform for automation (Power Automate; Power Apps desirable)
- Comfort with AI-assisted development using prompts to accelerate prototyping and solution scaffolding, while validating outputs and applying engineering discipline
- Strong process analysis and problem-solving skills, including exception handling and control design
- Ability to document solutions clearly (solution design, runbooks) and communicate with non-technical stakeholders
Reporting
Reports to: Director, Continuous Improvement and Response
Position Type: Centre Services
Development Framework: Specialist
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