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Location: London New BroadStreet EC2M 1JH
Working Location Category: Based
About Us
Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.
We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.
Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.
About The Role
We are seeking an ambitious and technically capable AI & Automation Manager to drive the adoption of Artificial Intelligence, automation, data analytics, and digital transformation initiatives across the business.
The successful candidate will identify opportunities to improve operational efficiency, eliminate manual processes, enhance decision-making through analytics, and implement AI-powered solutions that deliver measurable business value.
The role bridges business operations and technology, working closely with stakeholders to design, develop, and deploy innovative solutions using modern platforms such as Microsoft 365 Copilot, Power Platform, Azure AI, data analytics tools, and automation technologies. Solutions will be implemented at the heart of Macro’s facilities management operations — including CAFM and helpdesk systems, asset registers, and building data — so an understanding of how facilities management operates on a day-to-day basis is central to the role.
Main Job Responsibilities
AI & Automation Delivery
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- Identify and assess opportunities for AI and automation across business functions.
- Design, develop, test, and deploy automation solutions using Microsoft Power Automate, Power Apps, and related technologies.
- Build AI-enabled solutions that improve productivity, customer experience, and operational performance.
- Develop proof-of-concepts (PoCs) and pilot initiatives to validate new technologies and business benefits, and progress successful pilots through a POC → Beta → Production pathway with appropriate testing, security, and scalability.
- Maintain an innovation pipeline and prioritise opportunities based on impact and feasibility.
Business Process Improvement
- Analyse existing business processes and workflows to identify inefficiencies.
- Map current and future-state processes and recommend automation strategies.
- Eliminate manual tasks through workflow automation and intelligent process design.
- Support continuous improvement initiatives through technology enablement.
Stakeholder Engagement
- Gather business requirements and translate them into technical solutions.
- Work with operational teams, business leaders, and subject matter experts to understand business challenges.
- Present recommendations, business cases, and project outcomes to stakeholders.
- Deliver training and support to encourage the adoption of new technology solutions.
Governance & Innovation
- Support the responsible and ethical use of AI technologies.
- Ensure solutions comply with information security, data protection, and governance requirements.
- Monitor emerging AI, automation and analytics trends, and recommend opportunities for adoption.
- Contribute to the organisation's wider digital transformation strategy.
About You
The ideal candidate will have:
Technical
- Experience with Microsoft Power Platform (Power Automate, Power Apps, and Power BI).
- Experience using AI tools such as Microsoft Copilot, Azure AI, ChatGPT, or equivalent platforms.
- Knowledge of workflow automation and process improvement methodologies.
- Strong analytical and problem-solving skills.
- Experience working with structured data and reporting tools.
- Understanding of APIs, system integrations, and digital technologies.
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Business
- Ability to engage effectively with non-technical stakeholders.
- Strong requirements-gathering and documentation skills.
- Experience developing business cases and conducting ROI assessments.
- Excellent written and verbal communication skills.
- Ability to manage multiple projects and priorities simultaneously.
- Working knowledge of facilities management operations and systems, including CAFM/IWMS, helpdesk workflows, and asset management, with an understanding of how automation is adopted within an operational facilities management environment.
Desirable Skills & Experience
- Experience with Azure OpenAI, Azure Cognitive Services, or AI development frameworks.
- Knowledge of SQL, Python, R, or similar analytical tools.
- Experience implementing enterprise AI solutions.
- Understanding of robotic process automation (RPA) platforms.
- Knowledge of change management and technology adoption practices.
- Relevant certifications in Microsoft Power Platform, Azure AI, or Business Analysis.
Diversity Statement
We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.
Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.
Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact careers@macro-group.com to speak to a member of our team.
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