Brand and Compliance Management

• Ensure dealer adherence to brand standards, policies and operating requirements.
• Conduct dealer audits and structured performance assessments, documenting findings and agreed corrective actions.
• Support the implementation of new products, campaigns and strategic initiatives across the network.
• Monitor compliance with appointed representative agreements and commercial obligations, escalating material concerns where required.
• Protect brand integrity across all physical, digital and customer-facing touchpoints.

Sales and Commercial Support

• Support dealers with vehicle allocation, ordering, client specifications and delivery coordination.
• Collaborate with Sales, Marketing, Concierge, Operations, Finance and other internal teams to ensure efficient delivery of products and services.
• Maintain accurate visibility of dealer forecasts, sales pipelines, risks and commercial opportunities.
• Provide commercial insight and evidence-based recommendations to senior leadership.

Training and Capability Development

• Coordinate dealer training programmes covering products, systems, sales processes, customer experience and brand standards.
• Support dealer staff development and knowledge enhancement, addressing capability gaps identified through reviews and audits.
• Deliver presentations and workshops remotely and in person.
• Ensure dealer teams are equipped to represent DRVN confidently and provide a premium customer experience.

Customer Experience

• Promote consistent customer-service standards throughout the dealer network.
• Review customer feedback, dealer satisfaction metrics and Net Promoter Score performance to identify trends and priorities.
• Support the timely resolution of escalated customer issues involving dealer partners.
• Develop and drive initiatives that improve customer retention, satisfaction and advocacy.

Network Expansion

• Identify opportunities for new dealer appointments in priority markets and territories.
• Participate in dealer selection, due diligence and appointment processes.
• Support contract negotiations and commercial discussions in collaboration with relevant internal stakeholders.
• Contribute to market-entry strategies and international growth plans.
• Track new-dealer launch readiness and early performance to support successful onboarding.

Key Performance Indicators

• Dealer sales performance against targets and agreed forecasts.
• Pipeline quality, conversion performance and forecast accuracy.
• Dealer satisfaction, engagement and completion of agreed business-review actions.
• Compliance with brand standards, policies and commercial obligations.
• Customer satisfaction, retention and Net Promoter Score performance.
• New dealer appointments, launch readiness and successful onboarding.
• Market penetration and network growth within assigned territories.

Essential Skills and Experience

• Relevant experience within an automotive OEM, distributor, importer or dealer-network management environment.
• Proven experience managing and developing independent dealer or franchise networks.
• Strong commercial acumen and relationship-management skills, with the ability to balance partner needs and brand requirements.
• Ability to analyse sales performance, pipelines, forecasts and market trends and convert insight into practical action plans.
• Excellent communication, presentation, influencing and negotiation skills.
• International business experience and confidence working across different markets and cultures.
• Strong organisation, judgement and problem-solving skills, with the ability to manage multiple priorities.
• Willingness and ability to travel internationally as required.

Desirable Experience

• Experience within a premium, luxury, performance or niche automotive brand.
• Knowledge of dealer agreements, appointed representative arrangements and franchise operations.
• Experience launching new products, appointing dealers or developing new international markets.
• Additional language skills.

Key Competencies

• Relationship management and stakeholder engagement.
• Commercial acumen and strategic thinking.
• Dealer development and performance management.
• Influencing and negotiation.
• Brand management and customer focus.
• Problem solving and sound judgement.
• Cross-cultural communication.

Right to Work

Please note that this role is not eligible for visa sponsorship. Applicants must have the legal right to work in the UK at the time of application. Right-to-work checks will be carried out in accordance with Home Office requirements.

Equality and Inclusion Statement

We are committed to creating an inclusive workplace where everyone feels valued and respected. We welcome applications from candidates of all backgrounds and are proud to be an equal opportunities employer.

If you require any reasonable adjustments during the recruitment process, please let us know and we will be happy to support you.