Introduction

This apprenticeship with Porsche provides a unique opportunity to learn about vehicle parts management and customer service within the automotive industry. This position is ideal for individuals passionate about automobiles, with a keen interest in parts identification, inventory management, and providing exceptional customer support.

About The Employer

At Porsche Centre Cambridge, we are proud to represent one of the world's most iconic automotive brands. Located in Harston, our Destination Porsche Centre offers a modern environment where customers can explore the latest Porsche models, discover Porsche Approved Pre-Owned vehicles, and benefit from expert aftersales support.

Our dedicated team is committed to delivering an exceptional ownership experience, supported by state of the art facilities and highly skilled Gold Technicians who ensure every Porsche receives the highest standard of care.

What You'll Do

• Learn to identify and locate automotive parts using electronic catalogues, manuals, and computer systems
• Assist customers in-person, over the phone, and via email to fulfil their parts requirements and inquiries
• Collaborate with service technicians and mechanics to ensure accurate parts ordering and timely delivery
• Receive, inspect, and organise incoming parts shipments, ensuring accuracy and quality control
• Maintain inventory levels by monitoring stock levels, conducting regular audits, and placing replenishment orders as needed
• Utilise point-of-sale systems to process transactions, generate invoices, and manage customer accounts
• Provide product recommendations, technical advice, and pricing information to customers as needed
• Handle customer complaints and concerns professionally, striving to achieve satisfactory resolutions
• Uphold company policies and procedures regarding parts sales, returns, and exchanges
• Participate in training sessions and workshops to enhance product knowledge, customer service skills, and industry awareness