Trotman Auto Group
Automotive Parts Advisor – Join Your Dream Store
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Looking for an opportunity in Surrey with a top automotive employer? Join Mainland Ford, part of Trotman Auto Group, recognized as one of Canada’s Best Managed Companies!
Why Work With Us?
At Mainland Ford, we are committed to delivering exceptional customer experiences. As an Experienced Parts Person / Parts Advisor, you will play a key role in supporting customers, technicians, and the service department by providing expert parts knowledge, maintaining inventory accuracy, and ensuring efficient parts operations.
What We Offer
- A rewarding career with a top automotive group in British Columbia
- Permanent, full-time role with competitive hourly compensation based on experience
- Group bonus program based on total parts sales
- Monthly spiff programs
- Comprehensive benefits including health, dental, and disability coverage
- A supportive and team-focused workplace culture
- Ongoing training and professional development through manufacturer and internal training programs
- Long-term career growth opportunities within Trotman Auto Group
Who We’re Looking For
- Experience as an Automotive Parts Person, Parts Advisor, or in a similar parts role
- Ford Parts experience considered a strong asset
- Strong automotive parts knowledge and understanding of vehicle systems
- Excellent customer service and communication skills
- Strong organizational, multitasking, and problem-solving abilities
- Accurate computer and data entry skills
- Ability to work independently and collaboratively in a fast-paced dealership environment
- Automotive Parts certification considered an asset
- Valid BC Class 5 driver's license with a clean driving record
- Availability to work scheduled Saturdays as required
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Schedule: Full-Time
Compensation: $60,000-$80,000 per year + Bonus Plans
What Your Day Will Look Like
Customer Service
- Greet customers promptly in person and over the phone
- Provide friendly, professional, and knowledgeable service
- Accurately identify and source the correct parts for customer and technician needs
- Answer customer inquiries regarding pricing, availability, warranties, and delivery times
- Resolve customer concerns professionally while maintaining a high level of customer satisfaction
- Build lasting relationships that encourage repeat business
Parts Operations
- Interpret customer requests and accurately identify required automotive parts
- Recommend additional parts and accessories when appropriate
- Assist the Service Department with timely and accurate parts support
- Process customer orders, quotes, invoices, and parts requests efficiently and accurately
- Receive, inspect, stock, label, and organize incoming inventory
- Maintain accurate inventory records and documentation
- Assist with shipping, receiving, returns, core returns, and warranty parts processing
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Inventory & Organization
- Maintain a clean, organized, and safe work environment
- Ensure inventory is properly stored, labelled, and easily accessible
- Complete paperwork, documentation, and data entry accurately and on time
- Keep pricing guides, parts catalogs, and electronic inventory systems current
- Assist with inventory counts and inventory control processes
- Lift and move parts weighing up to 50 lbs throughout the workday
Product Knowledge
- Stay current with Ford products, accessories, manufacturer programs, and promotions
- Maintain knowledge of aftermarket products and industry trends
- Participate in dealership and manufacturer training programs
- Promote dealership specials, accessories, and value-added products whenever appropriate
- Continuously develop product knowledge to better support customers, technicians, and dealership operations
Apply Now and take the next step in your automotive career with one of Canada’s Best Managed Companies.
Mainland Ford is an equal-opportunity employer. Only selected candidates will be contacted. By submitting an application, you consent to Trotman Auto Group and its affiliates collecting, using, and disclosing personal information, including contacting previous employers and references, for recruitment purposes in accordance with BC's Personal Information Protection Act (PIPA).
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