Brook Street
Automotive Service Advisor
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Service Advisor
Competitive Salary £30,000 - £32,000 + Bonus
Are you passionate about delivering excellent customer service? Do you enjoy working in a fast-paced environment where no two days are the same?
Our client, a successful and growing dealership, is looking for a friendly, organised and customer-focused Service Advisor to join their busy aftersales team.
This is a fantastic opportunity for an experienced Service Advisor, although candidates with strong retail, hospitality or customer service experience who are looking to develop a career within the automotive industry will also be considered.
The Role
As the first point of contact for customers visiting the service department, you'll play a key role in ensuring every customer receives an exceptional experience from drop-off through to vehicle collection.
Your responsibilities will include:
- Greeting customers and managing front desk enquiries
- Booking vehicles in for servicing, repairs and maintenance work
- Liaising with workshop technicians regarding vehicle progress
- Providing regular updates to customers throughout the repair process
- Answering incoming calls and handling service enquiries
- Organising vehicle collection and return appointments
- Processing service documentation and invoices
- Promoting service plans and additional aftersales products where appropriate
- Moving customer and dealership vehicles when required
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What We're Looking For
- Previous Service Advisor experience is desirable but not essential
- Strong customer service experience from retail, hospitality or a customer-facing environment will be considered
- Excellent communication and interpersonal skills
- Good organisational and administrative abilities
- Ability to work effectively in a busy team environment
- Professional and positive attitude
- Full UK driving licence is essential
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Salary & Benefits
- £30,000 - £32,000 basic salary
- Monthly team bonus linked to workshop performance
- Additional earning potential through service plan sales
- 20 days holiday plus bank holidays
- Additional holiday entitlement awarded after each year of service (up to 5 extra days)
- One-hour lunch break daily
- Opportunity to leave at 5:30pm on weekday rota shifts
- Full-time permanent position with a respected dealership group
Working Hours
- Monday to Friday: 8:00am - 6:00pm
- Saturday: 8:00am - 12:00pm (1 in 3 rota)
If you're a customer-focused individual looking to build a rewarding career within the automotive sector, we'd love to hear from you. Apply today to join a successful dealership where your customer service skills will make a real difference.
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