Rapport Guest Services
AV Coordinator
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AV Support Coordinator
We are recruiting for an AV Support Coordinator to be part of the Rapport team, based at our client's office in Fenchurch Street. You will be part of a large and diverse team that supports our client: a Fortune Global 500 company, where excellence and creativity are the norm every single day.
This is the ideal role for someone who has an incredible ability to spark immediate Rapport and create strong relationships with guests and clients. You will be an integral part of a highly professional team focused on delivering outstanding service and memorable experiences.
Type of contract
Full-time, Permanent
Hours
40 per week (Monday-Friday, on a shift rota basis between 7 AM – 7 PM; with flexibility as per business needs)
Salary
£33,700 per annum
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
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Main Responsibilities
- To provide the highest levels of client care and service to our client in line with the set policies and procedures.
- The Customer Enablement team functions as part of a larger UK and Ireland based Technology Services department which provides Audio Visual Services to our client’s personnel.
- The Audio-Visual team specifically manages the day to day running over 200 meeting rooms including 7 event spaces catering for over 100 people per space.
- The audio-visual team also provides white glove meeting support to our Senior Executives and play a key role in onboarding new equipment into our local environment.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Stronger Together, Walk Tall, Innovative Spirit.
- Ideally have previous experience in a similar role.
- Excellent communication skills – both verbal and written.
- Reliable and consistent with a helpful and positive attitude.
- Able to meet the needs of a diverse environment.
- Happy to work alone or within a team.
- Willing and able to make a positive contribution to service delivery improvement.
- Proactive approach to continuous personal development.
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About Us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
We will contact applicants within 5-7 working days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
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