Unified Support
AV Engineer & Event Technician
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About The Role
My client is a quantitative trading firm with offices in New York, London, Hong Kong, and Amsterdam. They bring a collaborative and detail-oriented approach to everything they do. The Unified Communications team supports how the clients’ teams connect and communicate - from day-to-day meeting room technology to large-scale firm events. We're looking for a skilled AV engineer & event specialist to join us on a contract basis and help deliver high-quality AV experiences across the London office, supporting everything from break-fix maintenance and troubleshooting to live event production.
You'll be hands-on with event setup, live support, and teardown for a range of events - from town halls and presentations to social gatherings and client-facing meetings. You'll work alongside the clients' UC team, troubleshooting in real time and ensuring everything runs smoothly. This role spans event support, meeting room maintenance, inventory management, technology refresh projects, and ongoing technical operations.
My client values people who are resourceful, calm under pressure, and take pride in delivering a polished result. If you enjoy the buzz of live events and care about getting the details right, we'd love to hear from you. This role is permanently based at my client's offices in EC2M, and the salary on offer is budgeted at circa 50K and will be based upon experience.
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Responsibilities
Event Support
- Provide technical assistance for events, presentations, meetings, and conferences
- Set up, operate, and strike AV equipment for gatherings of varying scale
- Deliver on-site troubleshooting and real-time support to ensure successful event outcomes
- Assist as required during scheduled corporate events that can be handled as part of day-to-day operations
Meeting Room and Event Space Maintenance
- Respond to faults and problems raised for side rooms by conducting checks, troubleshooting and diagnosing the cause, and resolving the issue by either repairing, replacing, or escalating, where appropriate.
- Conduct regular checks in Event Spaces
- Perform routine preventative maintenance to identify and resolve potential issues before they impact users
- Report and address any identified faults or degradation promptly
- On a best-effort basis, apply best practices to diagnose and resolve audio/video equipment issues, including troubleshooting connectivity problems, ensuring proper functionality, and addressing technical issues
- Pull new cables as required to resolve AV issues from the wall to the device
- Address AV ticket and issue escalations from the day and evening shift personnel
Inventory Management
- Inventory all meeting rooms and Event Space AV equipment onsite
- Maintain current levels of equipment, both installed in rooms and held as spare
- Plan for the required future levels of equipment
- Keep inventory reports up to date as required by the AV team
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Technology Refresh
- Assist in the planning and implementation of AV technology upgrades across meeting rooms and event spaces
- Support the installation and configuration of new equipment
- Help ensure smooth transitions during technology updates to minimise disruption to end users
- Perform meeting room refresh tasks, including but not limited to:
- Mounting and dismounting video conferencing devices
- Mounting and dismounting room schedulers
- Swapping table microphones
- Swapping HDMI cables
- Swapping USB-C cables
- Ensuring acceptable cable organisation
Equipment Lifecycle & RMA
- RMA faulty equipment to hardware vendors for assessment
- Complete the full RMA process as required by each hardware vendor
Requirements
- Hands-on experience with professional AV equipment (displays, cameras, microphones, DSPs, video conferencing systems)
- Familiarity with Cisco video conferencing devices is highly desirable
- Strong troubleshooting and problem-solving skills
- Ability to work independently and manage time effectively across multiple priorities
- Good communication skills and a professional, service-oriented approach
- Comfortable using ticketing systems for task tracking and reporting
- Experience with AV cable management and physical installation work
- Experience supporting events
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