JACOBS-MASSEY LTD.
AV Field Service Engineer
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Field Service Engineer
We're recruiting on behalf of our client for a talented Field Service Engineer to deliver technical support across a range of customer sites. This is a hands-on role involving fault-finding, maintenance, remote support, and system upgrades, ensuring clients receive a first-class service at all times.
The ideal candidate will be a proactive problem-solver with strong technical skills, excellent customer-facing abilities, and a passion for delivering outstanding support in fast-paced environments.
Main Responsibilities
- Deliver on-site technical support and maintenance services.
- Provide remote assistance and fault diagnosis where appropriate.
- Investigate, troubleshoot, and resolve hardware and software issues.
- Manage and update support tickets and service records.
- Conduct preventative maintenance and system health checks.
- Travel to customer locations as required.
- Carry out site assessments and technical surveys.
- Support technology deployments, upgrades, and small-scale installations.
- Assist with event and operational support activities when required.
- Coordinate with clients and internal teams to ensure successful service delivery.
- Complete administrative tasks associated with engineering activities.
- Work flexible schedules when operational requirements demand.
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Technical Skills
- Experience supporting integrated workplace technology, communications systems, or related infrastructure.
- Strong fault-finding and diagnostic capabilities.
- Familiarity with conferencing, collaboration, presentation, or unified communications technologies.
- Understanding of customer support processes and service-level commitments.
- Ability to manage technical escalations effectively.
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Professional Attributes
- Strong interpersonal and communication skills.
- Comfortable working directly with customers and stakeholders.
- Able to remain calm and effective in high-pressure situations.
- Strong organisational and prioritisation skills.
- Attention to detail and commitment to quality.
- Self-motivated and accountable.
- Adaptable and flexible in changing environments.
- Able to manage multiple tasks simultaneously.
Working Environment
- Field-based position with travel between customer sites.
- Full-time role within a technical services and support function.
- Opportunity to work across a range of technologies and customer environments.
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