Rental & Project Coordination

• Work closely with the warehouse, technical, operations, and delivery teams to support successful equipment rentals.
• Ensure accurate handover of confirmed bookings, including equipment requirements, timings, venue information, and customer expectations.
• Support site visits and pre-event meetings where required.
• Help resolve customer queries or changes to rental requirements before and during the delivery process.
• Maintain accurate records of bookings, customer information, and sales activity within the CRM and relevant systems.

Market & Product Knowledge

• Develop a strong working knowledge of the company's AV rental equipment, services, and solutions.
• Keep up to date with AV equipment, event technology, and industry trends.
• Understand how different AV solutions can support corporate events, conferences, meetings, and other events.
• Identify opportunities to introduce new equipment, services, or solutions to customers.

Key Performance Indicators (KPIs)

• Achievement of agreed monthly and annual sales targets.
• Revenue generated from AV equipment rentals and associated services.

Essential Skills & Experience

• Previous experience in a sales, business development, account management, or customer-facing role.
• Experience within AV rental, events, equipment hire, technology, or a related environment is desirable.
• Experience of working to sales targets or commercial objectives.
• Experience preparing quotations or proposals is desirable.
• A genuine interest in AV, events, and technology and a willingness to develop technical knowledge.

Technical Knowledge

An understanding of, or willingness to develop knowledge of:

• Audio equipment and sound systems.
• Displays, LED screens, and projection systems.
• Video conferencing and presentation equipment.
• Lighting and associated event technology.
• Live event production equipment.
• Hybrid event and streaming solutions.
• Digital signage and event technology platforms.

Skills

• Excellent communication and interpersonal skills.
• Confident and professional customer-facing manner.
• Strong sales and relationship-building skills.
• Commercial awareness and a willingness to achieve targets.
• Good organization and time management skills.
• Ability to manage multiple enquiries, quotations, and bookings.
• Strong attention to detail, particularly when specifying equipment and preparing quotations.
• Good written and verbal communication skills.
• Confident using Microsoft Office 365 and CRM systems, or willing to learn.
• Ability to work independently while contributing positively to the wider team.

Qualifications

• GCSEs (or equivalent) in English and Mathematics.
• Full UK Driving Licence.

Desirable

• Previous AV, events, equipment rental, sales, business, or technology-related qualification.
• AVIXA CTS qualification or relevant AV certification.

Personal Attributes

• Self-motivated and commercially driven.
• Friendly, professional, and customer-focused.
• Confident communicator and relationship builder.
• Passionate about AV, events, and technology.
• Positive, proactive, and willing to learn.
• Resilient and comfortable working towards sales targets.
• Well-organized with strong attention to detail.
• Able to work under pressure and meet deadlines.

Benefits

• Competitive salary of £30,000 - £35,000 depending on experience.
• Commission and bonus scheme.
• Company laptop and mobile phone.
• Mileage reimbursement for travel.
• Company Pension scheme (after 3 months).
• 24/7 GP.
• Employee Assistance Programme.
• Health Cash Plan.
• 25 Days Holiday plus Birthday Off.
• Flexible working arrangements (where applicable).