Arthrex UK
AV Support Event Technician
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Company Overview
Arthrex is a fast-growing Medical Device company in the Healthcare sector, specialising in the world of sports medicine but busy disrupting multiple other areas including distal extremities, arthroplasty and biologics amongst others… This is just the start of a great journey… we are the orthopaedic company to watch in the coming years… We continually have new opportunities that need hungry, creative and problem-solving minds with a ‘can do’ attitude to really spark them into life.
The Job:
This is the first dedicated in-house AV support role for Arthrex UK, supporting the transition from a fully outsourced model to a more internally coordinated AV function. The role provides hands-on AV support for Innovation Point events (our UK Medical Education centre), working with UK Events, UK IT external AV suppliers and the Business Operations Manager. It will coordinate onsite supplier activity where required, escalate technical or service issues, and help develop local AV processes as the function evolves. Dotted-line technical support from EMEA or Arthrex Inc. may be introduced in future. You will be expected to remain actively involved in the delivery of events, coordinating with outsourced providers where required and escalating any performance, resource or technical concerns to management. The role reports to the Business Operations Manager who you will work closely with to align on priorities, manage resource planning and support the continued development of the function.
Tasks and responsibilities:
Main Objective:
To provide reliable hands-on AV support for onsite and offsite events, including setup, operation, troubleshooting and coordination of audio, video and lighting equipment.
Essential Duties and Responsibilities:
- Set up, operate and strike audio, video and lighting equipment for events, studio productions and trade shows.
- Support event requestors onsite to ensure AV requirements are understood, tested and delivered.
- Monitor events throughout the day and resolve or escalate technical issues.
- Provide Level 1 AV user support for meeting rooms, conference spaces, offsite labs and events.
- Coordinate AV equipment rental, labour and supplier activity for offsite events where required.
- Carry out routine preventative maintenance, basic troubleshooting and equipment checks.
- Support documentation of room setups, supplier contacts, recurring issues and local AV processes and trade shows.
- Monitor events throughout the day and resolve or escalate technical issues.
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General requirements:
- Support the handover of knowledge from outsourced providers to establish local AV equipment checks, records and basic maintenance routines and helping document room setups, supplier contacts and standard operating approaches.
- Identify recurring issues and recommending practical improvements.
- Build effective working relationships with UK Events, UK IT, suppliers and wider Arthrex AV contacts as the role develops.
- Frequent use and general knowledge of industry practices, techniques and standards. General application of concepts and principles.
- Individuals who work well under direct and indirect supervision knowing work will be reviewed for soundness of judgement and overall accuracy and adequacy.
- In-depth knowledge of sound, video and lighting equipment.
- Good handling of MS Office applications.
- Ability to work on multiple events simultaneously and within deadlines.
- Exceptional organizational skills with emphasis on detail and follow-through.
- Outstanding listening skills with the ability to empathize and focus on client service.
- Demonstrate initiative in the resolution of problems.
- Ability to work in a fast-paced environment with quickly changing priorities.
Knowledge and Skill Requirements/Specialized Courses and/or Training:
- Experience with audio mixing consoles, wired and wireless microphones, audio processing, signal flow, projections, IMAG, video routing and switching equipment.
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Machine, Tools, and/or Equipment Skills:
- Working knowledge of Windows, Mac operating systems and Microsoft Office applications.
Reasoning Ability:
- Ability to identify issues, gather relevant information, troubleshoot effectively and escalate where required.
Language and Communication Skills:
- Ability to communicate technical information clearly to colleagues, event requestors, suppliers, and management, and to record information as required.
Physical Demands:
- The role may involve manual handling of AV equipment and event materials in line with Arthrex UK health and safety procedures. Reasonable adjustments may be made where required.
Vision Requirements:
- Visual acuity necessary to do the job safely and effectively.
Education and Experience:
- Apprenticeship and / or industry qualification or diploma.
- 5 years of related experience, or associated degree and 2 years of related experience.
- Certificates of relevance, e.g., Dante Level 1-3.
Working Arrangements:
- Please note that this is a Full-time position (40 hours per week) Monday to Friday. However, given the nature of this role and as training slots may vary, flexibility and willingness to work evenings, weekends and public holidays may be required on occasion.
Compensation and Benefits:
- 20% national only, also international as required.
- Competitive salary and commission package based on level of experience and recognising your success. 25 days annual leave plus 8 Bank Holidays, Contributory Pension scheme, Private Medical Insurance, Life Assurance, Gym Discounts and full job specific training provided.
All qualified applicants will receive consideration for employment regardless of race, religion, age, sex, sexual orientation, gender identity, national origin, disability and any other protected characteristics under the Equality Act 2010.
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