Synpulse
Avaloq Key Account Manager
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At Synpulse, we don’t just consult – we transform. As a leading global management and technology consultancy with Swiss roots, we empower financial institutions to navigate change and seize new opportunities. Since 1996, we've been shaping the future of financial services by delivering cutting-edge expertise in strategy, operations, and technology to banks and insurers worldwide.
What sets us apart is our people. At Synpulse, we cultivate a collaborative, high-impact culture where initiative and creativity are valued. With 21 offices across Europe, the Americas, and Asia-Pacific, we bring together diverse perspectives and talents. We believe innovation thrives where everyone feels they belong and can contribute.
Our core values – Embrace, Drive, Achieve – shape how we work and grow. We don’t just offer jobs – we offer the opportunity to grow, make a difference, and be part of a team that’s redefining the future of financial services.
Ready to go further? Let’s unleash your growth — together
For more information, please visit us at www.synpulse.com
Overview
As Avaloq Key Account Lead within the Synpulse UK Banking practice, you will lead the development of Synpulse’s business with UK banks and wealth managers that use Avaloq. Reporting to the UK Banking Partner, you will combine market development, strategic account leadership and hands-on Avaloq credibility to originate and convert opportunities, expand existing relationships and position Synpulse as a trusted partner for platform transformation, implementation, migration, testing, release upgrades, managed services and change-the-bank initiatives. You will bring together virtual sales, bid and delivery teams across the UK and Synpulse’s international Avaloq network.
Key Responsibilities
- Develop the UK Avaloq market: identify, qualify and convert opportunities with UK private banks, wealth managers and other financial institutions using Avaloq, building a sustainable pipeline from initial engagement through proposal, negotiation and contract close.
- Own strategic client relationships: build trusted, long-term relationships with senior business, operations and technology stakeholders; understand their priorities and translate them into relevant Synpulse propositions and measurable client outcomes.
- Grow existing accounts: work with account and delivery leaders to identify cross- and upselling opportunities across Avaloq transformation, implementation, migration, architecture, integration, testing, release upgrades, application management and managed services.
- Lead bids and proposals: shape opportunity strategy, value propositions, solution scope, commercials and delivery models; coordinate responses to RFPs and other client requests and lead senior pitch situations.
- Mobilise virtual teams: bring together the right sales, subject-matter, bid and delivery capabilities from the UK and Synpulse’s international Avaloq network, establishing clear ownership and maintaining momentum without relying on formal line authority.
- Connect sales and delivery: remain engaged through mobilisation and delivery, support effective handovers, monitor client satisfaction and commercial health, and help address risks or escalations early.
- Strengthen market visibility: represent Synpulse at relevant industry and Avaloq events, develop executive-level points of view and campaigns, and use market intelligence to create demand and open new relationships.
- Develop differentiated offerings: translate UK client needs and market feedback into repeatable propositions and packaged services, working with consulting, technology and product teams to refine positioning and go-to-market plans.
- Manage commercial performance: maintain accurate pipeline and account plans, provide clear forecasts, and contribute to revenue, margin and growth objectives in line with Synpulse governance.
- Build capability and community: share market and Avaloq knowledge, coach colleagues involved in pursuits and accounts, and contribute to the growth of the UK Banking and wider Avaloq practices.
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Education and qualifications
- Bachelor’s degree or equivalent professional experience in business, finance, technology, engineering or a related discipline; an advanced degree is desirable.
- Avaloq certification or comparable evidence of deep Avaloq platform knowledge is desirable.
- Relevant sales, account management, project management or consulting qualifications are essential.
Key skills and behaviours
- Credible knowledge of the Avaloq ecosystem, delivery lifecycle and the priorities of UK private banking and wealth management firms.
- Strong business development and account management capability, including opportunity qualification, consultative selling, negotiation and closing.
- Executive presence and excellent communication, facilitation and presentation skills, with the ability to influence senior stakeholders and build trust quickly.
- Ability to connect client strategy and pain points with practical, outcome-led propositions spanning business, operations and technology.
- Commercial acumen, with confidence in shaping scope, delivery models, pricing, forecasts and margin-aware decisions.
- Structured, entrepreneurial and self-directed working style; high energy, resilience and a bias for action.
- Collaborative leadership across matrixed, international teams, with the ability to align specialists and delivery colleagues without formal authority.
- High standards of integrity, governance, attention to detail and follow-through.
Specific previous experience
- A strong track record in client development, strategic account leadership or consulting sales within banking technology, core banking or wealth management.
- Hands-on exposure to Avaloq programmes or services, with sufficient functional, technical or delivery understanding to engage credibly with client executives and specialists.
- Experience originating and converting complex consulting or technology opportunities and leading proposals, RFPs and senior client presentations.
- Experience building relationships across business, operations, technology and procurement and navigating complex buying environments.
- Experience coordinating multidisciplinary and geographically distributed teams through pursuit, mobilisation and delivery.
- Knowledge of the UK banking and wealth management market and an established network among Avaloq user organisations are highly desirable.
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Other Requirements
- Mobility: London-based hybrid working, with regular travel to client sites across the UK and occasional international travel to collaborate with the wider Avaloq practice.
- Language: Full professional fluency in English is essential; additional European languages are advantageous.
- Working eligibility: The successful candidate must have the right to work in the United Kingdom.
The responsibilities associated with this position are not limited to the above description and may be modified at any time by the Company.
- A unique opportunity to shape the UK office through participating in internal initiatives (CSR, DE&I, recruitment, marketing).
- As part of our onboarding, take part in our two-week New Employee Training (NET), an engaging programme with interactive, level-specific modules on Synpulse, processes, tools, communication, and role-specific skills, designed to integrate you into the team and set you up for success.
- Continual and comprehensive learning and development through our Academy Program.
- Innovative team bonus scheme following our "One Spirit" approach.
- Hybrid working environment.
Alongside a competitive salary, you'll get lots of other great benefits too:
- 27 days annual leave plus bank holidays in England
- Pension: 6% employer contribution and 3% employee contribution
- Paid time off for volunteering (2 days per year)
- Private medical insurance with dental care through Vitality
- Life insurance
- Enhanced family friendly policies
- Employee Assistance Programme with 24/7 mental health support
- Interest free season ticket loan.
- Access to the Cycle scheme and Tech scheme
Ready to go further? Let’s unleash your growth — together
For more information, please visit us at www.synpulse.com
At Synpulse, we are committed to fostering an inclusive and supportive environment for all candidates. Throughout the interview process, we strive to accommodate diverse needs and preferences to ensure that every candidate can fully showcase their abilities. If you require any accommodations or adjustments to the interview process to support your participation, please don't hesitate to let us know. We are here to make the interview experience as comfortable and accessible as possible for you.
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