ELC Beauty LLC
Aveda Salon Manager - London Covent Garden, 9 month FTC (40hrs per week)
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Senior Salon Manager
Role Summary
The Salon Manager leads and inspires the team of service providers to deliver exceptional guest experiences while achieving commercial targets. As the key floor-based leader, this role balances hands-on coaching with operational oversight, driving:
- Service excellence
- Operational efficiency
- Financial performance
The role is critical in shaping team culture, mentoring talent, and ensuring high brand standards are met consistently.
Key Responsibilities
Leadership & Team Development
- Lead, coach, and develop service providers to meet individual and team goals.
- Build a high-performing, collaborative, and motivated work environment to boost retention and professional growth.
- Conduct structured performance reviews, identify skill gaps, and coordinate ongoing training initiatives.
- Actively mentor team members in:
- Technique
- Client interaction
- Service excellence
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Guest Experience Management
- Ensure a consistent and premium guest journey across all services.
- Monitor guest satisfaction metrics and proactively address feedback and concerns.
- Collaborate with the Guest Experience Manager to integrate front-of-house and service touchpoints.
- Drive initiatives to:
- Increase rebooking
- Boost loyalty program participation
- Promote repeat business
Commercial & Financial Performance
- Deliver service and retail revenue targets through:
- Monitoring team performance
- Tracking client conversion metrics
- Analyse business and market trends to identify growth and operational improvement opportunities.
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Operational Excellence
- Oversee daily salon operations, including:
- Service flow management
- Appointment scheduling
- Staff allocation
- Ensure compliance with:
- Health & safety standards
- Cleanliness protocols
- Brand operational procedures
- Implement improvements in:
- Workflow efficiency
- Training programmes
- Service protocols for a competitive edge
Requirements
Qualifications (Note: To be finalised with full duties—this section appears redacted in the provided text.)
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