Mitie Cleaning & Hygiene Services
Aviation Security Agent
Hounslow
Posted 1 day ago
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Objectives
- Ensure a safe and secure environment within a secure facility through effective security measures.
- Ensure the safe and efficient movement of passengers, crew, staff, and airport users in accordance with aviation security regulations, operating procedures, and client requirements.
- Support the overall security strategy by always maintaining vigilance and readiness.
Responsibilities
- Conduct screening of passengers, staff, hand baggage, and hold baggage using approved screening equipment.
- Previous experience is a MUST.
- Perform searches of vehicles, lounges, and secure areas in accordance with security requirements.
- Prevent unauthorized access to restricted areas and respond appropriately to security incidents.
- Support passengers, crew, and luggage movements between terminal facilities and aircraft.
- Investigate and report suspicious persons, unattended items, and security concerns.
- Maintain compliance with aviation security regulations, procedures, and audit requirements.
- Complete incident reports and maintain accurate operational records.
- Conduct daily equipment checks and report defects or serviceability concerns.
- Carry out escorting duties within secure areas when required.
- Maintain a professional appearance and always deliver outstanding customer service.
- Comply with client security policies, Local Security Strategies (LSS), and national security guidelines.
- Provide professional assistance and support to staff, visitors, and stakeholders, maintaining a positive security presence.
- Complete accurate documentation including security logs, incident reports, and compliance records.
- Be aware of their role in any business continuity event/incident.
- Be familiar with local business continuity plans and understand local business continuity risks and the actions in place to mitigate exposure to risk.
- Participate fully in all Social Value and Sustainability initiatives, supporting the client's environmental and community objectives.
- Conduct your duties with respect and awareness of the collaborative nature of the contractual relationship and joint vision.
Collaboration
- Collaboration underpins every aspect of the relationship and service delivery. Our relationship joint vision is built around trust and mutual respect. At all times, we operate to the highest professional and ethical standards. Issues that arise will be managed through open and transparent dialogue and recognize the legitimate interests of both parties.
Health and Safety
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- Follow Group and company policies and procedures at all times.
- Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
- Use all work equipment and personal PPE properly and in accordance with training received.
- Report any issues or training needs to your Line manager and/or the client.
Information Security
- Ensure compliance with Mitie's and Clients information security procedures in all activities.
- Proactively identify and report security risks to your manager.
- Report actual and suspected security incidents.
Competencies
- Vigilance and observation: The role requires constant monitoring of the environment, including observing the critical part of the air base, protecting aircrafts, and driving between the terminal and the aircraft.
- Response and incident management: The officer must be able to quickly identify and respond to security risks, threats, or suspicious behavior and manage incidents as they occur.
- Access control and verification: Enforcing access control measures and verifying clearances are crucial for maintaining a secure environment.
- Communication and interpersonal skills: Providing assistance to staff, visitors, and stakeholders and maintaining a positive security presence requires clear communication and good interpersonal skills.
- Compliance and documentation: Adhering to security policies and guidelines, as well as documenting incidents and compliance records accurately, is essential.
- Professional development and training: Ongoing training and development in conflict resolution, emergency response, and awareness of security threats are necessary to perform effectively in this role.
Person Profile
- 5 Year UK History.
- Role subject to clear background checks including, DBS Counter Terrorist Check (CTC), Security Check SC.
- Excellent communication and customer service skills.
- Ability to remain calm and professional in challenging situations.
- Strong attention to detail and observational skills.
- Ability to work independently and as part of a team.
- Flexible approach to shift work and operational requirements.
- Full clean UK driving license (essential).
- Additional language skills would be advantageous.
Contract Stakeholders
The role holder will collaborate and engage with the following stakeholders:
- Primary Stakeholders: The client, Law enforcement, and emergency services.
- Secondary Stakeholders: Staff, visitors, contractors, and legal authorities.
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Our market-leading flexible benefits scheme
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
- When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customize your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost, and much more!
- We give you access to high street discounts from thousands of well-known retailers, gyms, and more through our MiDeals platform. And we have a cycle-to-work scheme.
- Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month, and at the end of the year, there’s a chance to scoop a top prize of £10,000!
Career Development
- Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Inclusive Recruitment
- We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition, or hearing loss) and need us to make any reasonable adjustments, changes, or do anything differently during the recruitment process, please let us know by emailing at.
About Mitie
- Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites, as well as hospitals and schools.
Join our Mitie Team
- Together, our diversity makes us stronger.
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Skills
Passenger Screening
Baggage Screening
Access Control
Incident Management
Vigilance
Customer Service
Conflict Resolution
Emergency Response
Compliance Monitoring
Security Reporting
Vehicle Searching
Interpersonal Communication