Robert Walters
AVP - IT Service Reporting & Governance
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Service Reporting & Governance SME (AVP)
We are looking for an experienced Service Reporting & Governance SME (AVP) to help define and strengthen the organisation's Production Management and Service Delivery governance framework within a complex financial services environment. You will have the opportunity to shape and define how Production Management and IT Service Delivery governance should operate, including executive-level MI, metrics, controls and reporting standards.
What you'll do:
- Define and design the Production Management and Service Delivery governance structure, drawing on established industry best practice.
- Develop and produce executive-level service reporting, management information, metrics, KPIs and governance packs.
- Define the appropriate metrics, reporting standards and governance controls, rather than simply producing existing reports.
- Provide oversight of service performance, operational risks, issues and control effectiveness.
- Work closely with Technology, Service Management and senior stakeholders to improve governance and reporting maturity.
- Support areas overlapping with Operational Resilience and DORA, ensuring relevant governance and regulatory requirements are incorporated.
- Drive continual improvement across reporting, governance processes and service management controls.
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What you'll bring:
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- Strong experience in Service Management, Service Delivery, Production Management or Technology Governance.
- Proven experience designing governance frameworks, reporting structures and executive-level MI.
- Banking or Financial Services experience is essential.
- Strong knowledge of Operational Resilience and DORA.
- Hands-on experience with Power BI and ServiceNow is essential.
- Strong stakeholder management skills with the ability to communicate effectively with senior and executive-level audiences.
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates.
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