London Borough of Camden
Awaab's Compliance & Escalations Manager
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Salary: £52,205 - £59,484
Grade: Level 4 Zone 2
Location: Holmes Road Depot, NW5 3AP
Contract Type: 12 Months (Fixed Term)
Hours: Full Time (36 hours)
Closing Date: Friday 16th October 2026 at 23:59
AGENCY STAFF, PLEASE CLICK HERE TO APPLY. Please use your personal email address when submitting your application.
About Camden
Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.
What You’ll Be Doing
The Awaab’s Compliance and Escalation Manager will support Camden’s Awaab’s Compliance function by providing day-to-day management of escalated, complex and higher-risk cases that fall within the scope of Awaab’s Law. The role will help ensure that statutory and internal timescales are monitored, risks are identified early, and clear action is taken where cases require intervention, coordination or escalation.
The postholder will act as deputy to the Awaab’s Compliance Manager where required and will manage the Compliance Coordinators. They will work across operational delivery teams, Rapid Response, Repairs, Housing Management, TMOs, Damp and Mould, Legal Disrepair, Environmental Health, contractors and partner services to make sure barriers are addressed quickly, vulnerable residents and no-access cases are properly managed, and Camden can evidence compliance with Awaab’s Law and associated regulatory requirements.
This post is exempt from the Rehabilitation of Offenders Act and will require a Basic DBS.
All About You
To find out more about what it is like to work at Camden, meet some of our People by visiting www.camdenjobs.co.uk/our-stories.
You are an experienced housing professional with a strong understanding of compliance, resident safety and the delivery of high-quality services within a social housing environment. You are confident managing complex and escalated cases, balancing resident needs, statutory requirements and operational priorities to achieve safe and effective outcomes.
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You have experience working with repairs, damp and mould, resident safety, compliance or related housing services, and are comfortable working across multiple teams to coordinate action, remove barriers and ensure risks are managed appropriately. You understand the importance of accurate record keeping, evidence management and maintaining clear audit trails, and can use performance information and case data to identify trends, provide assurance and drive improvement.
As a people manager, you lead with clarity and empathy, supporting and developing others while creating a culture of accountability, collaboration and continuous improvement. You are confident communicating with residents, colleagues, contractors and senior stakeholders, explaining complex issues in a way that is clear, professional and solution focused.
You are organised, resilient and able to make sound decisions in a fast-paced environment, particularly when managing sensitive, complex or higher-risk cases. Most importantly, you share our commitment to resident safety and excellent customer service and are passionate about helping Camden deliver on the requirements of Awaab's Law and achieve the best possible outcomes for residents.
How To Apply
To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section.
We strongly encourage applicants to write their applications themselves. While we understand the growing use of AI tools, we believe that personal reflection and authenticity are key to a strong application. Please avoid using AI-generated content when applying.
To view the Job Profile, please click HERE or copy and paste the below URL into your browser: http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11960999/file/document?inline
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What We Offer
At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays)! We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme.
Visit www.camdenjobs.co.uk/staff-benefits for more details.
Inclusion and Belonging
At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed. Click here for more information on our commitment.
Asking for Adjustments
At Camden, we are committed to making our recruitment process barrier-free and accessible for everyone. If you need us to do something differently during the application, interview or assessment process, just let us know and we will support you. This could include providing information in an alternative format, extra time in assessments, or adjustments for disabled, neurodiverse or long-term health conditions.
Please contact us on 020 7974 6655, at resourcing@camden.gov.uk or by post to 5 Pancras Square, London, N1C 4AG. We’ll work with you to make sure the process works for you.
An anonymised application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.
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