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Awards Assessor
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Solihull Metropolitan Borough Council
Job title: Awards Assessor – Adult Social Care
Team: Income & Awards
Part Time, 22 hours per week (working pattern to be agreed)
We are looking for a highly organised Awards Assessor, who can work to their own initiative and follow policies and procedures with a high level of accuracy to join our friendly, supportive, Income and Awards team.
You will be responsible for assessing how much a customer will be required to pay towards the cost of their social care using the statutory care and support act guidance. You will experience a great sense of job satisfaction as you help people to get the right benefits and support in what can be a difficult stage in their life.
You will support customers to understand their charges for care and provide information and guidance on charging rules and our local policies. A key part of this role will be to assist customers to interact with different departments on complex queries and to ensure they experience a seamless service.
Requirements:
- GCSE's Maths and English grades A*-C or 4-9 (or equivalent Level 2 qualifications) or will be able to demonstrate an equivalent level of numeracy and literacy skills.
- Great communication skills and accuracy and attention to detail are also essential.
Responsibilities:
- Assessing the cost of social care for customers.
- Supporting customers to understand their charges for care.
- Providing information and guidance on charging rules and local policies.
- Assisting customers with complex queries.
- Ensuring a seamless service for customers.
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Training and Development: We will provide individual training to support your transition to this area of work, undertaking the different types of financial assessments for adult social care charging.
Working Conditions: This role works on a hybrid basis and while the majority of your hours can be worked from home, you may be occasionally required to visit our offices in central Solihull to meet the needs of the service. We can be flexible about how you work your hours, so long as work priorities are met.
Benefits:
- A range of flexible and agile working options including flexi leave up to 24 days per year
- Generous annual leave entitlements, and the opportunity to buy up to 10 days additional leave per year
- Family and Carer friendly policies
- Opportunities for training and development
- Access to our Employee Assistance Programme – a 24 hour independent, free and confidential advice and support service
- Access to the Local Government Pension Scheme
- Employee benefits including a staff discount card
If you enjoy a high paced working environment and you have the experience and skills that we are looking for then we would love to hear from you.
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If you have a specific question regarding this post, please contact Maria McCafferty, Financial Assessment Team Leader on mariamccafferty@solihull.gov.uk
Interviews will be held w/c 2nd November 2026
This post will require a DBS check.
This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.
Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment.
Please note: As part of our compliance and safer recruitment requirements, references will be sought for all successful candidates following interview. A reference must be provided by the candidate’s current or most recent employer or training provider. Where this does not cover the last three years, an additional reference will be required from the candidate’s next most recent employer or training provider. Posts subject to statutory regulation may require additional scrutiny. Personal/character references will only be accepted in exceptional circumstances.
Attached documents: Band C Awards Assessor - Adult Social Care JDPS Oct 26.docx
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