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B Kitchen Apprentice
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Job Opportunity: Customer Service Apprentice
This is a fantastic opportunity for someone starting their career who wants to learn practical customer service, food retail, and store operations skills in a busy, hands-on environment. The role is ideal for someone who enjoys working with people, takes pride in high standards, and wants to grow within a rapidly expanding business.
What you'll do at work
- Greet customers in a friendly and professional manner, helping them with questions about our products and services
- Work in the kitchen to prepare our food before displaying it on the shelves
- Support the preparation, presentation, and replenishment of fresh food counters, including salad bars, hot food counters, and orange juice machines
- Maintain excellent hygiene, cleanliness, and food safety standards throughout the working day
- Make sure displays are well presented, fully stocked, and attractive to customers
- Learn how to follow company procedures, including opening and closing tasks, stock rotation, and basic record keeping
- Assist with checking product quality, dates, and availability to ensure customers receive the best possible experience
- Work as part of a team to keep the counter running smoothly during busy trading periods
- Develop confidence in communicating with customers, colleagues, and managers
- Learn how the business operates, including sales, standards, stock control, and customer service performance
- Take part in training and development to build the skills needed to progress within the company
Where you'll work
116 Pall Mall
London
SW1Y 5ED
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
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Training provider
LONDON SOUTH EAST COLLEGES
Training course
Customer service practitioner (level 2)
What you'll learn
- Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity, and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers' needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Off the job training will take place remotely either at home or in our shared office which are in 116 Pall Mall, London, SW1Y 5ED
Desirable qualifications
- GCSE in:
- Maths and English (grade Grades 4-9 (A*- C))
- Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
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Skills
- Communication skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Creative
- Initiative
Company
B Kitchen is a fast-growing food-to-go business bringing fresh, exciting, and convenient food concepts into Tesco stores.
From vibrant salad bars and hot food counters to freshly squeezed orange juice machines, we create simple, high-quality options for customers on the go.
With 43 sites already live and many more launching soon, we are scaling quickly and building a team of ambitious, hands-on people who want to grow with us.
At B Kitchen, no two days are the same. We move fast, think commercially, and take pride in delivering great food, strong standards, and an excellent customer experience across every site.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
To be discussed upon completion of apprenticeship.
Contact
The contact for this apprenticeship is:
LONDON SOUTH EAST COLLEGES
Evelyn Nartey
evelyn.nartey@lsec.ac.uk
02039544152
The reference code for this apprenticeship is VAC2000047874.
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