Scottish Government
B2 - Temporary Promotion - Client Support Team Leader - Renfrewshire and East Renfrewshire - Social Security Scotland
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Client Services Delivery is the main operational division of Social Security Scotland, responsible for ensuring clients receive the financial support they are entitled to through Scotland’s devolved benefits and grants.
To serve the people of Scotland, Social Security Scotland needs to ensure access to our support services within local communities. This job is an exciting opportunity to deliver a face to face service to support clients across Scotland. In all instances the successful candidate must be prepared to travel across Local Authority areas to support their teams.
This post is covering the Renfrewshire and East Renfrewshire Local Authority areas.
Role Overview
As a Local Delivery Client Support Team Leader at Social Security Scotland, you will report to the Operational Manager. You will be responsible for teams within Local Delivery which is part of the Client Services Delivery division. You will be expected to work closely with the Operational Manager to meet operational objectives and business priorities.
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Key Responsibilities
- Lead and manage front line Local Delivery operational teams in a client focused service environment.
- Responsible for the collation of management information across Local Delivery to analyse and interpret this data to drive performance across the service.
- Accountable for your local team, work collaboratively with Operational Managers and Client Support Advisors to deliver a tailored and seamless journey for those accessing our services.
- Provide day-to-day operational support, fostering a culture that reflects our core values of dignity, fairness and respect.
- Promote diversity and inclusion, ensuring all staff are supported to grow and develop their capabilities.
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Essential Skills and Qualities
- Energetic, adaptable, and able to build trust and lead by example.
- Ability to respond flexibly to changing priorities.
Joining the Team
In this role you will be joining the Operational Delivery Profession which is a recognised Civil Service profession and the largest profession within Social Security Scotland. As a client facing organisation, delivering benefits to the people of Scotland, being part of the profession recognises the important role you will undertake.
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