DUOARCH
B2B Appointment Setter / Outbound Caller
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Job Title: B2B Appointment Setter / Outbound Caller
Location: Remote
About Us
DUOARCH is a specialist consultancy dedicated to Enterprise Architecture and Artificial Intelligence strategy. We help organisations build the architectural foundations needed to scale securely, efficiently, and with purpose. Our clients span government, financial services, logistics, utilities, and professional services each relying on us to design operating models, modern data platforms, and AI-enabled capabilities that unlock measurable business value.
Joining DUOARCH means contributing to meaningful change, helping clients modernise, innovate, and prepare for an AI-driven future through strong data foundations and thoughtful architecture.
Need
This is not a high-volume call-centre role and you will not be expected to find or research your own leads. DUOARCH will provide you with a carefully researched list of organisations, named contacts, telephone numbers and relevant background information.
Your job is to work through that list persistently and professionally, reach the right people, have a strong initial conversation and, where there is potential interest, book a meeting with a DUOARCH Director.
The Director takes over from there. You do not need to be an expert in enterprise architecture, AI or technology consulting. We will provide the information, context and talking points you need.
What matters most is your ability to pick up the phone, engage people, hold a confident conversation and create enough interest for them to want to meet us.
Key Responsibilities
- Make outbound B2B calls to a supplied list of named prospects.
- Confidently navigate receptionists and gatekeepers.
- Make repeated, sensible attempts to reach difficult-to-contact prospects.
- Introduce DUOARCH clearly and professionally.
- Hold natural conversations rather than simply reading from a script.
- Create enough interest to secure a meeting with a DUOARCH Director.
- Handle straightforward questions and initial objections.
- Accurately record every call attempt, outcome and useful conversation notes.
- Schedule callbacks and follow-up attempts.
- Book qualified meetings directly into the appropriate Director's diary.
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All calls will be made using DUOARCH's telephone system, so you will not need to use your personal telephone.
You will require your own computer, a suitable headset, webcam and a reliable internet connection.
We're more interested in your personality, communication skills and telephone ability than years of experience. We're not interested in somebody simply making a large number of calls.
Success means: Reaching the right people → having good conversations → creating genuine interest → booking quality Director meetings.
Call activity will be tracked through our telephone system and outcomes recorded, allowing us to continuously improve the targeting, messaging and approach together.
Skills & Experience
Essential
- Confident and articulate on the telephone.
- Friendly, enthusiastic and professional.
- Comfortable speaking with senior business people.
- Persistent without being pushy.
- Able to think on your feet when a conversation moves away from a script.
- Comfortable dealing with rejection and moving confidently onto the next call.
- Organised and disciplined about recording notes and follow-ups.
- Fluent in spoken and written English.
Desirable
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- Based in the UK
On Offer
Initially approximately 15 hours per week, with flexibility around when calling sessions take place during UK business hours.
There will also be an additional bonus for qualified meetings that take place.
If the initial engagement works well, there is potential to increase the hours and develop the role further. For the right person, this role has the potential to become much more than appointment setting.
DUOARCH operates internationally, and as the business grows we want to develop our own sales and business development capability.
Someone who demonstrates strong communication skills, consistency and an ability to generate genuine opportunities could have the opportunity to grow with us into a broader Sales or Business Development role.
This could include greater responsibility for developing client relationships, managing opportunities and supporting DUOARCH's growth across the UK and international markets.
We're therefore particularly interested in ambitious candidates who want an opportunity to develop a career in B2B sales and grow with the business, rather than simply looking for a short-term calling
Evaluation Criteria
- Any previous telephone, appointment-setting, recruitment, sales or customer-facing experience.
- Why you're comfortable making outbound calls.
- An example of how you would respond if a prospect said: "I'm busy - just send me something by email."
- Your availability each week.
- A little about what you're looking for from your next role.
Shortlisted candidates will be invited to a brief informal call, including a simple role-play.
We're interested in hearing how you communicate, not testing your knowledge of technology.
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