Pull The Pin Agency (PTP)
B2B Client Services Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Client Service Manager (Band: Senior)
Role Title
Client Service Manager
Band: Senior
Reports to
Head of Client Servicing
Scope
Individual client account ownership
Role Purpose
The Client Service Manager owns the day-to-day health, performance, and profitability of assigned client accounts. This role ensures that:
- Delivery across Paid, SEO, Organic Social, and Revops is aligned
- Clients experience clarity and confidence
- Commercial scope is protected
- Growth opportunities within accounts are identified
Client Service Managers are not administrators. They are commercially aware, strategically engaged, and accountable for account performance. They operate as the primary client contact and internal coordinator for their accounts.
Core Responsibilities
1. Client Relationship Ownership
- Primary day-to-day contact for assigned clients
- Builds trusted relationships with marketing and sales stakeholders
- Leads regular reporting and review meetings
- Ensures client expectations are clearly set and managed
- Escalates strategically when required
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
2. Commercial Accountability
- Accountable for margin health at account level
- Monitors scope vs delivery to protect profitability
- Identifies and scopes change requests
- Flags commercial risks early
- Supports upsell and cross-sell opportunities
3. Cross-Capability Coordination
- Coordinates delivery across: Paid, SEO, Organic Social, RevOps
- Ensures integrated planning and aligned messaging
- Maintains visibility of timelines and priorities
- Prevents siloed execution
4. Performance & Reporting
- Ensures reporting links activity to commercial outcomes
- Understands core KPIs across each capability
- Maintains performance clarity for clients
- Ensures actions are agreed and followed through
5. Account Growth
- Identifies expansion opportunities within accounts
- Contributes to account planning
- Works with capability heads to develop proposals
- Supports renewals and contract extensions
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Success Measures
- Client retention within assigned accounts
- Account-level margin performance
- Growth within accounts
- Client feedback and satisfaction
- Smooth cross-capability delivery
Capability Requirements
Essential
- Experience in B2B agency account management
- Strong commercial awareness
- Ability to manage multi-channel delivery environments
- Confident communicator with stakeholders
- Organised and proactive
Desirable
- Exposure to Paid, SEO, Organic Social, or RevOps environments
- Experience linking marketing activity to pipeline impact
Internal Positioning at PTP
Client Service Managers are:
- Account-level commercial owners
- Cross-capability coordinators
- Relationship stewards
- Margin protectors
They operate under the leadership of the Head of Client Servicing and play a critical role in protecting retention and growth.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London