G.Network Communications
B2C Sales and Renewals Executive
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Job Description
This role will be responsible for handling both inbound and outbound calls, managing emails, and ensuring a seamless customer experience throughout the sales and renewal process. The ideal candidate will have excellent communication skills, attention to detail, and a commitment to providing outstanding customer service while maintaining high standards of sales accuracy.
Accountabilities & Responsibilities
Inbound Calls
- Manage incoming calls from customers regarding sales inquiries, renewals, and retention, ensuring a positive and efficient experience.
Email Management
- Handle email communications with customers, responding promptly to inquiries, processing sales and renewal requests, and addressing concerns in a clear and professional manner.
Outbound Calls
- Proactively reach out to existing sales pipeline to convert prospects as well as reaching out to customers to discuss product/service renewals, upsell opportunities, and gather feedback to identify areas for improvement.
Sales Accuracy
- Ensure all sales orders, renewals, and updates are processed accurately and in a timely manner, maintaining data integrity and minimizing errors.
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Customer Interaction
- Build and maintain strong customer relationships by providing personalized support and demonstrating a deep understanding of customer needs. Aim to exceed customer expectations at every touchpoint.
Renewal Process
- Manage the full renewal lifecycle, ensuring that all customers are informed of renewal options in advance, and accurately updating CRM systems.
Collaboration
- Work closely with the Sales and Customer Support teams to align efforts, resolve issues, and ensure customers receive consistent and effective service.
Reporting
- Track and report on key metrics related to sales performance, renewals, customer satisfaction, and feedback to ensure continuous improvement.
Maintain Standards
- Uphold high standards of professionalism and customer interaction across all communication channels, ensuring that all sales and renewal activities reflect the company’s brand and values.
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Stakeholders
- Customers
- Marketing
- Customer Connections
- Customer Service
- Billing
- Product
Essential Qualifications, Personal Qualities, and Experience
- Proven experience in a sales, customer service, or similar customer-facing role.
- Excellent verbal and written communication skills.
- Strong organizational skills with the ability to handle multiple tasks and priorities.
- High attention to detail and accuracy in handling sales data and customer information.
- Ability to work independently as well as part of a team.
- Proficiency in using CRM software and Microsoft Office Suite (Excel, Word, Outlook).
- Ability to maintain a positive and professional attitude in all customer interactions.
- A customer-first mentality with a focus on creating lasting relationships.
- Prior experience with renewals, upselling, or managing accounts is a plus.
- A bachelor’s degree or equivalent experience in a related field is preferred.
Salary
- 35000 - 35000 GBP (yearly)
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